• Job Title: Quality- Assistant Manager / Manager Jobs in Mumbai,India - 25671398

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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Job Id 461 Job Title Quality- Assistant Manager/ Manager Industry BPO & KPO Functional Area ITES / BPO / Operations / Customer Service / Telecalling Salary 5 Lac - 6 Lac About the Client We arer a leading enterprise into Media and Social Marketing, Supply Chain and Contact Center Services Our other verticals include Airlines, IT, Automotive, Publications and Ecommerce Our Indian Operations were set up in 2003 and we have progressed with state of art facilities and IT hubs till date in cities like banglore and Mumbai We have an employee strength of more than 63000 and a revenue generation of more than 20 billion Euros We also contibute around 5 billion Euros for international outsourcing services Manage the team staffing/requirements Audit the evaluations conducted by Quality Coaches Prepare and submit daily, weekly and monthly reports Manage daily activities Respond to queries/requirements from operations both from arvato and partner side in regard to Quality and Customer Metrics Conduct DSAT analysis and drive process improvements liaising with relevant stakeholders Support process improvement projects Participate in alignment of strategic initiatives with daily activities Achievement of Quality and Customer Metrics targets Desired Candidate Profile Quality Management Systems Basic Knowledge Six Sigma Green Belt Trained/Certified Excel Advanced knowledge PowerPoint Advanced Knowledge Excellent Communication and Leadership Skills Ability to learn and adapt

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Recruitment/Placement Agencies, Consulting Services
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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