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  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Opeening for Asst Manager(Customer Service)  Life Insurance Co Payroll- CTC upto 320 lac pa

JOB RESPONSIBILITIES


  • Speak with clients to verify the applied forms for life insurance policies

  • Update the details of the conversation in the available CRM

  • Help clients understand the various benefits available in the plan and check whether it meets 
    with the clients requirements

  • Co-ordinate with the sales representative and other departments to resolve clients queries

  • Understand clients requirement in case of any discrepancy take it up with sales to resolve it

  • Salary Range 220 lac pa to 340 lac pa + Attendance Bonus Rs4000 per month + Variables upto 30% of the CTC offered

  • Job Timing 10 am to 7 pm & 12 pm to 9 pm

  • Fix Sunday Week Off




  • Graduate with experience in BPO - any voice process may apply


  • We have an urgent requirement for Location -Thane -Phone Banking dept for VIRTUAL RELATIONSHIP MANAGER

    KEY RESPONSIBILITIES 
    Sales and customer relationship management 

    - Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
    - Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management 
    - Call handling as per defined standards
    - Customer profiling and service

    Customer engagement

    - Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details

    Promotion of Digital Banking Platforms 

    - Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

    Complaint Management

    - Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

    Audit and Service Quality 

    - Ensure all laid down systems and process are followed as stipulated by audit and senior management 
    - Ensure accurate and timely submission of financial transactions and requests
    - Achieve quality benchmark defined as per target

    MIS Reporting

    - Ensure timely submission of customer base review reports
    - Adherence to set processes for updating customer interactions in CRM




  • Requirement

    > Excellent English communication required

    > Good Convincing Skills

    > Graduation Compulsory

    USP

    > Leading Bank

    > On Bank Payrole

    > Pick up & drop facility provided till nearest station (Coming & Going)

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

    7738521154-PRIYA

     

    Or email your resume on hyflyjobsgmailcom with subject Line Phone Banking Officer - Bank Payroll

    Hy Fly Consultancy

    Free Placement / No Registration Charge

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Any Process - Both BPO Type,Banking -General
    Salary : Rs 1.80 - 3.60 Lacs p.a.
    Deadline : 07th Jan 2020

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