• JIRA & JIRA Align Systems Engineer Jobs in United States Of America - 23830890

  • United States Of America, Usa

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

JIRA & JIRA Align Systems Engineer

This Systems Engineer would provide administrative and engineering support to both Jira Align (formerly AgileCraft) and Jira and support the end-to-end user experience and architecture across the products This position is for a full-time resource to provide administration, maintenance, upgrades, enhancements, and rollout support of Jira Align and Jira and also support integrations with other tools or plugins The ideal candidate will possess a unique blend of technical savvy, consultancy, and customer management skills

General Responsibilities

Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and Jira

Work with the user community to troubleshoot and resolve issues

Support the rollout and onboarding of new teams to Jira Align and the integration with Jira

Provide hands on support to iIntegrate Jira and Jira Align

Understand system architecture of upstream and downstream impacts when implementing solutions and provide governance across the applications

Support complex troubleshooting efforts that cross multiple applications and technical disciplines

Supports team to address business needs and deliver technical solutions and workarounds

Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins

Configure Jira Align and Jira to meet business requirements

Coordinated with Atlassian Support team for issues

Responsible for maintaining all Jira Align instances

Responsible for working with other Jira and Jira Align administrators across the enterprise

Create and curate knowledge-base articles and documentation to help users help themselves

Verify bugs and work Atlassian support on delivering fixes

Responsible for helping define best practices and improving methods to benefit the user experience

Create and maintain technical documentation and user-guides

Basic Qualifications

Bachelors Degree in fields such as Computer Science, Information Systems, and Engineering or military experience

At least 4 years of experience supporting Jira

At least 3 years experience using Jira REST APIs for integration with other tools

At least 5 years of system integration experience

At least 3 years of experience developing and consuming RESTful APIs

At least 5 years of experience working in an Agile environment

At least 5 years of experience in a customer facing professional services or technical support roles

At least 5 years of experience in supporting software development projects

Preferred Qualifications

At least 2 years of experience using and/or supporting Jira Align (formerly AgileCraft)

At least 5 years working with or within large scale development organizations

At least 5 years working with Agile tools

At least 3 years of experience with OOP concepts and modern programming languages (JavaScript, Java, PHP, Python, net or Ruby)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Apr 2020

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