• JD Jr. Experience Manager BPP Jobs in Mumbai City - 25346692

  • BACKPACKER PANDA
  • Mumbai City
  • Save Job
  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

Your Responsibilities

Guest management guest engagement activities

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner

Organize events and activities approved by the head office at the hostel

Follow check in and check out procedure for all guests

Complete C - form for Foreign Guest and it must be completed within 24 Hrs from check in time for all foreign travellers

Facilitate quick check in and check out following the protocols

Handover the Backpacker Panda City guide map and walk through the map for them

Inform the guests about the facilities we have at the hostel

Update cash in and cash out sheet

Arrange transportation to guests on request

Co-ordinate with Property ManagerHead office for smooth daily operations

Co-ordinate with local vendors for laundry and article

Inform guests of the services, facilities and rates and availability in the hostel

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference

Ensuring the property rooms and wash rooms are clean at all time

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times

Report maintenance issues and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction

Your Profile

Age 22 yrs - 35 yrs

English communication should be good

Knowing any other language is a plus

Working knowledge on excel and word

What you can expect from us

To be treated as a partner Your opinion on every aspect of product and process is important

Your work will be evaluated solely based on the results

Healthy, holistic work environment

Best tools and equipment

The work process aimed at minimizing interruptions We want you to be productive and have fun at work

Well support you to learn the best new technologies and grow professionally ,

Profile Summary:

Employment Type : Full Time
Salary : Not Disclosed
Deadline : 07th Jun 2020

Key Skills:

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