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Job Description:

Java L3 Lead - Mumbai Mumbai, Maharashtra, India Downstream MULTICITY

Description Headquartered in Princeton, US in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions

We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients Our spirit of innovation and our passion to help procurement create greater business impact are reflected among procurement solution deployments that we have undertaken over the years We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotives, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more

With a team of 850 employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in the US, UK, Netherlands, Australia, Dubai and Singapore

Know more about the LEADER of Gartners 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and The Forrester Wave eProcurement, Q2 2017

Roles and Responsibilities

Own Product uptime during shift
Own SLA compliance during shift
Own Customer Satisfaction during shift
Own in-SLA Analysis and workaround of any Tickets during shift
Identifying issues in product and providing permanent fixes to them
Identifying Performance issues and tuning of Configuration
Own Hot Fixes Development, Testing and Release to Production
Own Patch Development, Testing and Release to Production

Collaborate with other teams (Dev, PMG, RE, DevOps, Ops, Sustenance, Tech Support) to

Understand Customer Issues
Fix cross product issues
Get workaround deployed
Closure of Tickets within SLA
Provide Feature Requests
Process improvements
For RCA

Team Management

Should be able to demand very high-quality work from her/his team members and deliver very high-quality solutions to the customers
In case of emergency take charge of the situation, drives the team, coordinate with stakeholders
Should be able to optimize & effectively manage resources and time
Technical leadership and mentoring junior resources
Should be able to carry out healthy and constructive confrontation with team member

Requirements Strong analytical and problem-solving capabilities
Understanding of Incident Management, Hot Fix, Patch Process
Understanding SLA Metrics and planning capability
Must be hand-on developer
Must have coding experience in Java, JSP, Servlet, Spring, Hibernate, JavaScript
Must have excellent knowledge of Databases (Oracle, SQLServer) and SQLs
Working knowledge of Monitoring Tools like Dynatrace
Must have working and tuning knowledge of JVM, Tomcat, Apache, HA
Knowledge of Ticketing Systems like Remedy Force
Must have Experience in Production Support / L3
Must have knowledge of Log Aggregators like Gray Log
Must be hand on with linux, bash etc
Exposure latest technologies like Node, Angular JS, Micro Services, Spring Boot, Consul, Solr, Mongo, Redis is a big Plus
Should have knowledge of Queues and batch processing
Zeal to understand domain, functionality and Product
Effective communication and writing skills as position would need to communicate with various teams and occasionally customers
Needs to be self-motivated and needs to be able to motivate team
Ability to communicate to stakeholders at CXO level
Automation Knowledge (Node/Python/Jenkins CI) is a big plus

This role will require to work in Rotating Shifts General/US/Australia-Japan/Middle-East

Benefits Along with a competitive compensation structure, Zycus believes in an open culture learning environment, where everyone gets a chance to share their ideas and deliver par excellence

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
Zycus Infotech Pvt Ltdarfix

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