Job Description:

Java L2 support - 19021419


A position exists for a UAT Support Senior Analyst in the Production Level 2 support team within ICG Production Support The team leads the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users and technology senior leaders

You will support both global and regional applications NAM, APAC and EMEA to ensure precise support of our applications In addition, they will work closely with Level 1 Support, development teams, infra teams and the Citi Private Bank business You should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels They also need to possess good multi-tasking skills The support team works shifts through its team members located in North America, Asia and in Europe This is a hand on role so good technical skills and experience is required

The NAM support team, along with support teams in other regions are often required to share support after hours or on weekends for application deployments and other maintenance activities You should be willing and able to participate in such efforts

Preferred Experience

- Rich Experience in Technical Production Support roles preferably within a large scale, global financial services organization

- Experience as a member of a Support group in a high availability / critical environment

- Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise

- Support experience in specific wealth management application domains is highly desired

- Working with various interfacing teams across multiple locations and time-zones

- Supporting multiple applications, establishing ITIL standard methodologies, processes and procedures

- Executing effective support and process models

- Ability to Analyse and Correct Data

- Experience in Incident, Problem Management Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents

- Experience in setting up and working with Diagnostics and Analytical tools like AppDynamics, ITRS etc that improves efficiency Automated Deployment tools like uDeploy etc

- Experience in change and Release Management Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability

- Experience in dealing with Vendor Application Teams Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades

Desired Personal Skills

Ability to work in an Offshore/Onsite support model

- High attention to detail

- Ability to develop collaborative relationships and communicate to management in a clear, concise manner

- Maintain high standards despite pressing deadlines

- Solve problems quickly and efficiently

- Ability to step back and understand the context of problems before applying analytical skills to address the issues

- Strong knowledge of general business, corporate and government cultures

- Ability to handle highly sensitive, confidential and non-routine information

- Self-starter with excellent anticipation skills; problem solving; follow up

- Demonstrated dependability and sense of urgency about getting results

- Demonstrates high degree of integrity and confidentiality

- Strong organizational skills

- Comfortable working in a sometimes hectic, high stress environment

- Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment

- Should be able to prioritize a variety of time-sensitive tasks

- Have excellent judgment; independent thinker and inventive

- Teammate with a positive attitude

- High degree of integrity, professionalism, diplomacy and discretion required


Essential Rich experience in Banking Domain Be proficient in Java/J2EE technologies, Unix Shell Scripting & Oracle PL/SQL technologies Exposure Enterprise application servers Jboss/WebLogic/WebSphere Frameworks Spring Boot, Hibernate, Velocity Exposure to JIRA or any equivalent ticketing tool Worked on certificates


Worked in bigger teams with multiple stakeholders

Good at troubleshooting

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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