• Jamcracker Software Technologies - Support Engineer - AWS/Azure Jobs in Bangalore,India

  • Jamcracker Software Technologies Pvt. Lts
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Support Engineer

Experience 1-2 years of total work experience in Global customer interaction

Skill Requirements

- Excellent Verbal and Written communication skills to interact with Business Customers (preferably with a neutral accent) - (Mandatory)

- Bachelors Degree in computer science or equivalent experience - (Mandatory)

- Good problem solving and decision making skills - (Mandatory)

- Exposure to AWS, Azure, Google Cloud Platform and Other Cloud platforms would be added advantage (Preferred)

- Exposure to SAAS and IAAS (Preferred)

- Basic understanding of Linux/Unix servers, Networking fundamentals (Preferred)

Responsibilities

- Answer support Phone calls/Emails/Helpdesk ticket from Business customers

- Support the Jamcracker platform product

- Work on Continuous improvement

- Perform configuration tasks in the Jamcracker platform product on production instances

- Troubleshoot tickets and provide resolution accordingly

- Work in different shifts that support US, Europe and Australia time zones

- Create internal reference documentation for the support staff like Knowledge Base articles, Reference manuals etc

- Capable of delivering multiple competing priorities with minimal supervision

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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