• ITSM ServiceNow Consultant Jobs in Canada - 25341314

  • NTT Data Vertex Software Inc.
  • Canada
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

ITSM ServiceNow Consultant


Company NTT DATA Services

Req ID 66942

At NTT DATA Services, we know that with the right people on board, anything is possible The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here

NTT DATA Services currently seeks a ITSM ServiceNow Consultant to join our team in VICTORIA, British Columbia (CA-BC), Canada (CA)

In a role of an ITSM ServiceNow Consultant, you will participate on an implementation team to deploy ServiceNow to meet our clients IT Service Management requirements Working with our clients IT and Business representatives, you will be responsible for developing and deploying unique and innovative ServiceNow solutions in the complex IT Service Management world

Professional Qualifications & Experience

Experience with services built on the ServiceNow platform and all ServiceNow ITSM modules
Work with clients to assess current state processes and tools, ensure ServiceNow requirements are developed and configured on the ServiceNow platform
Five plus years experience developing ITSM solutions in other ITSM tools such as Remedy, Axios Assyst, HP Service Manager etc)
Design modifications or enhancements to modules deployed such as Incident, Problem, Service Request and Change Management but not limited to
Experience with extending the ServiceNow schema to custom applications
Experience creating HTML templates
Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc
Support the team responsible for the implementation and administration of the ServiceNow installation including system configurations, gathering and documenting user and process requirements, workflow customizations, and supporting quality assurance teams
Understands technical and functional design requirements related to ServiceNow
Experience with relational databases (eg MySQL, Oracle)
Experience in one (or more) scripting languages JavaScript, Python, Perl, Unix Shell, Windows Shell)
Must have the ability to communicate with clients on all levels and must have excellent verbal and written communication skills
A fundamental understanding of ITSM, ITIL or CMDB
ServiceNow Implementation Certification is nice to have

Key Areas of Responsibility

Gather Business requirements, design, test and implement new Service Requests required by and for project related work
Research, develop, and implement solutions across a broad range of clients
Help Sierra Systems expand its IT Service Management offerings, including tools, processes, and capabilities
Develop requirements and design, configure, upgrade, migrate, and operate market leading service management tools
Support the implementation of advanced service management capabilities, including process automation, network discovery, and hosting service management tools in a Cloud environment
Work on small to large enhancements for deployed modules (Incident, Problem, Change and Service Requests as well as Self Service Portal)
Apply knowledge of ITIL and experience with implementing and supporting processes across the ITIL lifecycle
Support the assessment, evaluation, redesign, and implementation of improved IT services
Ensure ServiceNow is configured for new and existing software implementations include user setups, interface setups, request/configurations coordination of applicable application server(s) if required
Service Request workflows that meet business requirements from small to very complex designs
Think strategically to adapt to new situations and challenges, learn new and emerging technologies continuously, and apply excellent customer service and communication expertise to collaborate effectively with colleagues, senior leadership, and clients

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc or its subsidiaries Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered We offer a full comprehensive benefits package that starts from your first day of employment

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100 Visit nttdataservicescom to learn more

NTT DATA, Inc (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result

Job Segment Consulting, Developer, Oracle, Database, Quality Assurance, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

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