• ITSM Modules of ServiceNow Developer Jobs in Chennai,India - 25697413

  • Luxoft India LLP
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Project Description The outcome of this project includes development/support and delivery of ServiceNow enhancements and issues to run the ITSM modules and eServices catalogs eServices is a Service Portal that consists of 600 plus catalogs which were migrated from custom Java based application ITSM ServiceNow Modules consist of Assets, CMDB, Incident, Problem, Change, Release, Knowledge and Chat which were migrated from legacy Remedy application

The outcome of this project includes configuring, customizing and developing ServiceNow based applications to support various needs of the organization This position will help in configuring and customizing OOTB ServiceNow applications or developing new applications on the platform, along with providing support for the end users

Responsibilities Developing and supporting of ServiceNow applications including ITSM modules and catalogs
Building & Modifying Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes

Skills Must Perform day to day administration of the ServiceNow
Maintain business services and configuration item relationships in ServiceNow
Develop and manage application code, user interface, and third-party integration components
Develop necessary development documentation as needed eg project plan, technical design, developer notes, user manual etc
Performs core configuration tasks including system policies, business rules and client scripts
Manages data with Tables, the CMDB, Import Sets, and Update Sets
Creates Workflow activities and approvals Implement new workflows that use a variety of activities to understand how records are generated from workflows
Performs migration activities Dev to QA, QA to Prod
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc
Post roll out production support Experience of handling Bug Fixes and Enhancement requests
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc
Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow
Knowledge of working with different kind of scripts in ServiceNow and their order of execution
Experience working with email notifications, inbound actions, reports, gauges, and home pages
Experience on creation of catalog items, wizards, record producers, interceptors, user guide
Working on creation and customization of complex workflows and custom workflow activities
Worked with transform maps, data sources and different transform scripts for data loads and management
Working with schedule jobs, events and triggers to manage business needs and handle background work
Working with complex UI customization and UI macros
Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad
Working knowledge of Performance Analytics and Reports
Coordinates installation of ServiceNow upgrades and/or service packs Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction
Develops and improves user systems procedures and prepares systems documentation
Establishes and maintains effective communications with customers, other technology specialists, and vendors about services
Excellent written and verbal communications skills
Ability to quickly learn and take advantage of new technologies and concepts
Good understanding of customer requirements and pain points
Excellent written and verbal skills in order to effectively communicate quality technical and functional system specifications
Ability to take initiative and work without supervision

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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