• ITS Service Manager Jobs in Mumbai,India - 23771891

  • Sanofi-aventis Pvt Ltd
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Knowledge And Skills

Candidates with service delivery experiences, mostly with IT infrastructure services

Candidate should have preferably some knowledges about server/system management (Windows, Unix, Virtualization), backup (Commvault, Netbackup),storage (EMC, DELL, HP, IBM), database (Oracle, SQL), infrastructure monitoring (BPPM, HPOV), network (LAN/WAN/MAN/ Wireless), security ( Firewall, IDS/IPS, security monitoring, VA, log analysis, certificate management, patching, Anti Virus, Antispam), middleware (Tibco, Informatica, JBOSS, Net, Web logic, Web sphere, Citrix, Sharepoint, documentum etc), batch scheduling/processing (CTRLM, VTOM), Public cloud (IaaS, PaaS, CaaS, RDS, SaaS) support operations

Must know the ITIL fundation processes and mostly incident management, service request management, change/release management, problem management, crisis/major incident management, capacity management, configuration management, service level management and availability management processes

Understanding of outsourcing contracts, service level agreements, MSA, key performance indicators, scope of work, RACI

Public cloud operations/service delivery experiences could be an added-value

Should preferably have experiences in management of external contractors, large virtual team spread in multi locations globally fully using English language

Should have a good understanding of server/system management tools & Monitoring capabilities as well automation and orchestration knowledge (POD, RESOLVE, Scripting, automation)

Experiences in coordinating business stakeholders, application teams, infrastructure teams, technical service owners , auditors, hardware/software/services vendors, users and service providers

Experiences in working closely with business units to fix issues, handle major incidents, to drive projects for quick implementation, to address and resolve problems/issues raised by business units

Should be well versed with service improvement, service excellence , managing quality /compliance/security and standards

Formal Education And Experience Required

A minimum of an Associates Degree with 7 years of professional IT experience is required, or a Bachelors degree with a minimum of 5 years of professional IT experience is required

A good understanding of compute and storage technologies is required

Expertise in IT infrastructure service delivery / infrastructure operations is needed

Ability to demonstrate a good understanding of current compute architectures, platforms and solutions and how they support business deliverables is required in addition to a basic understanding of application development principles and methodologies, and network infrastructure, as they correlate to platforms

This position requires the ability to communicate to a wide array of audiences ranging from the CIO, business leaders, program managers, engineers and technical partners

This position may require up to 5 PERCENT overall business travel (domestic and international)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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