• ITO Svc Delivery Cons III Jobs in Chennai,India - 25181653

  • DXC Technologies

Job Description:

Provide expertise for IT infrastructure (eg servers, network), application infrastructure (eg SAP), and related services (eg Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards Provides technical input, solutions, and recommendations to deal pursuit Engaged in and provides support for transition/transformation efforts Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library (ITIL)) Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customers location when required/justified

Responsibilities

Apply advanced technical knowledge to operate one or more technology areas (eg server administration, technical security management, performance management) or customer groups that are critical or high-risk
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers

Incident Management Resolve single- and cross- technology incidents independently
Work with team members to resolve unusually complex or cross- technology incidents

Escalation Management identify, manage, and lead escalations through L3
Work with others to help manage escalations through L5

Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Change Management/Implementation Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs
May lead or participate in a Change Advisory Board

Patch and Security Management Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management Ensure Configuration Management Database (CMDB) entries are complete and accurate
Solution Design Applies the company solutions to meet highly complex customer and/or trade/IT infrastructure needs

Quality May provide feedback/influence change in internal and/or vendor-provided products/service offerings

Project Management Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation

Customer Relationship Management Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals
Becoming a trusted advisor to the customer

Teamwork Work as part of a team, which may be virtual, global, and/or multi-functional
Lead teams which address operational processes and policies in work area
Seen as a resource to the team in one or more technical or business areas
Becoming a trusted advisor inside and outside the team/technology area

Education and Experience Required

Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience
May have Masters degree in related field
Often holds entry-level certification(s) in work field
May hold intermediate-level certification(s) in work field
Typically 5 years of relevant experience

Knowledge and Skills
Typical skills include

(strong) understanding of technology in direct responsibility (developing) understanding of other technology sub-areas
General understanding of related technologies
(strong) Customer Service
General Project Management
(developing) Influencing Others
(developing) Customer/Vendor Management
(developing) Business Analysis
(developing) General Financial Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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