• ITO Svc Delivery Cons II Jobs in Chennai,India - 25181648

  • DXC Technologies

Job Description:

Provide expertise for IT infrastructure (eg servers, network), application infrastructure (eg SAP), and related services (eg Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards Provides technical input, solutions, and recommendations to deal pursuit Engaged in and provides support for transition/transformation efforts Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (eg Information Technology Infrastructure Library (ITIL)) Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customers location when required/justified

Responsibilities

Apply technical knowledge to operate a technology area (eg server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers

Incident Management

Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents

Escalation Management

identify potential escalations and alert management proactively

Problem Management

Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility

Change Management/Implementation

Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility

Patch and Security Management

Apply patch and security changes per policy
Proactively monitor the environment for patch compliance

Configuration Management

Ensure Configuration Management Database (CMDB) entries are complete and accurate
Solution Design Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility

Quality

Provide continual improvement recommendations/direction- setting advice within work team

Project Management

Participate in customer and internal projects, including transformation
Lead projects from own responsibility area

Customer Relationship Management

Balance internal needs with customers and/or internal businesses/end users needs within defined parameters

Teamwork

Work as part of a team, which may be virtual, global, and/or multi-functional
Seen as a resource to the team within area of technical responsibility

Education and Experience Required

Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience
May hold entry-level or intermediate-level certification(s) in work field
Typically 2-5 years of relevant experience

Knowledge and Skills
Typical skills include

Understanding of technology in direct responsibility (developing)
General understanding of related technologies
Customer Service General Project Management (developing)
Customer/Vendor Management (developing)
Business Analysis (developing)
General Financial Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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