• United States Of America, Usa

Job Description:

Who Are We

FIS connects consumers to their money through leading-edge payments solutions Were the development engine of FIS the largest, Fortune 500, Fintech company in the world Our solution is branded by our customers banks and retailers so you might not have heard of us But, if youve used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, youre most likely using FIS software Our product is one that touches the average consumer on a regular basis, and makes the financial world go round

Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poors 500 Index Named a 2016 Worlds Most Admired Company by Fortune Magazine

About the team

The role of the Enterprise Technology Office (ETO) Management Team is to enable & elevate the IT functions via service quality improvement, cost efficiency, and the IT value proposition to the employees This includes fostering partnerships between all IT Functional Leadership and the corporate functions, such as Finance and The People Office, enhancing transparency and ensuring success of strategic and financial objectives, driving cross-functional strategic initiatives and governance of Risk and Security priorities

FIS is looking for an Operations/Service Delivery Analyst that will work with a team of Engineers to identify our customers root problems and solve their issues You will fix systems problems when encountered for the customers that involves a mix of debugging, troubleshooting, updating wiki documentation and scripting You will make improvements to the tools, processes and documentation to help customers seamlessly automate their business processes You will be asked to provide weekend Oncall support when necessary Overall, we are looking for a mid-level systems analyst who is experienced and interested in keeping production systems healthy and stable, while supporting our customers

General Duties & Responsibilities

Investigates known error conditions and follows prescribed error correction procedures
Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing
Makes use of available documentation to resolve errors
Maintains the production scheduling system and new/improved work procedures
Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments
When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem Contacts others experienced in area for ideas about problem
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes
Analyzes and implements changes or additions to software systems and production procedures
Trains internal customers (employees) on changes, new systems or new procedures
May identify new tools, technology or processes that improve the overall processing environment or processing efficiency
Assists in the definition of external and internal customer problems and needs Discusses expectations with customers May explain solutions directly to customers where appropriate
Maintains the production support disaster recovery/business continuity plans Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing
Completes project assignments and special projects commensurate with job expectations
Other related duties assigned as needed

Education Requirements

Bachelors degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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