• IT Support Manager Jobs in Indore,India - 23810452

  • Worldpay
  • Save Job
  • 10 - 13 Years
  • Posted : 29 days ago

Job Description:

Why is our IT Support Manager the next step for you

Customer Care Manager provides onsite leadership and coordination of Indore technology groups and personnel Primary role will be to interface and align work priorities from the SRO Service Owner; manage HR on all performance and personnel issues, talent acquisition/retention, training compliance, coordinate on-call schedules to ensure balanced support model; and work with on-site SRO Leadership and HR and facilities escalations Manage technical teams responsible for supporting applications used for billing or finance operations

How will you add value on a day-to-day basis
24x7 on-call support, as required to ensure production and operational health of critical customer facing systems Interface with IT teams and interaction with stakeholders across IT and Operations Establishes work plans, manage assignments on-call schedules, meet or exceed all operational metrics (OLAs and SLAs), as defined for each Service Ability to collaborate and facilitate troubleshooting of advanced technical issues and work cross-organizationally (Development, Database, Server team, Platform and Product) along with other system application teams to resolve optimization improvement, serviceability and performance improvements identified by the SRO technical teams and SRO Leadership Interact with internal End Users to address issues in a timely manner Interaction with stakeholders (IT, Operations) for awareness of events and actions to ensure responsiveness and alignment of priorities within the business Annual performance reviews of team members

What will make you the ideal candidate- 10 years of experience in IT support and/or management experience
3yrs supporting a large production environment
3 years supporting customer facing systems (portals) and APIs
Understanding of customer portal architecture and API tiers
Basic SQL knowledge
Application architecture
Agile experience
ITIL proficiency
Agile/SAFE proficiency
Experience planning and managing 24/7 staff scheduling logistics and monitoring adherence to the schedule

How is Worldpay changing the world
We lift economies and communities by advancing the way the world pays, banks and invests Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS We call it Worldpay, from FIS In the time youve taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily Join us now to realise your own future growth and success

FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace todays fast-changing competitive landscape and help our clients run, grow and achieve more for their business
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 13th Apr 2020

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