• Portland
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Worker Sub-Type

Regular

SUMMARY

Respond to technical support inquiries via phone and email
Follow up on requests and ensure timely resolution
Assist users with computing tasks and provide instruction
Create knowledge base articles and maintain technical support documents
Configure hardware such as laptop and desktop PCs, Macs, printers, projectors, and network devices
Configure software including Microsoft Office, Adobe Acrobat, and a variety of cloud-based applications
Manage and document local assets through tracking system
Image and deploy systems as needed

ESSENTIAL SKILLS & QUALIFICATIONS

BS/BA or equivalent preferred Computer Science or related technical field ideal
3 years technical experience or equivalent
Experience with Windows, Mac OSX, Linux and Microsoft Office
Experience with ServiceNow and JIRA
Client PC connectivity Ethernet, TCP/IP
Strong customer service and troubleshooting skills
Certifications preferred in security such as CISSP or application security, network security, technical training, project management or A , Microsoft, Cisco, RedHat software
Requires the ability to work independently while maintaining focus on achieving optimal outcomes as part of a collaborative development
Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort

Job Family Group Name

Information Technology

Scheduled Weekly Hours

40

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 14th Apr 2020

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