• IT Support Engineer Jobs in Pune,India - 25327632

  • Loylogic
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Vacancy details

General information

Reference 2019-84

Position description Job title IT Support Engineer

Contract type Permanent

In a nutshell

As a IT Support Engineer, you will be responsible for providing technical assistance and support to e-commerce/e-payment applications for our global clients and stakeholders You will be working on Java-based cloud-hosted applications with the IT team that emphasizes agility and efficiency to ensure high client and user satisfaction levels

What you will do

Track and action incident, request and problem tickets submitted via ticketing tool and emails

Troubleshoot and investigate application functionality related issues and work collaboratively with other functional areas in IT to resolve issues
Monitor applications and infrastructure on a daily basis, investigate and mitigate any abnormalities in the applications collaboratively with IT Team
Research and propose solutions to enhance uptime, efficiency, and recoverability of systems
Suggest improvement in the process or application to reduce the time to resolve an issue
Meet or exceed client service levels as well as user satisfaction levels
Provide periodic updates about investigations to the clients and stakeholders Publish RCA report upon the conclusion of the investigation
Document clear and concise technical, application and business knowledge in the form of notes and manuals
Build tools or scripts to automate or assist in resolving issue/problem tickets
Ask customers/clients targeted questions to quickly understand the root of the problem
Participate in 24x7 (including holidays) on-call roaster based support for high-priority incidents

What you will need

Bachelor of Engineering (BE/BTech)
Minimum 2 years experience as IT support analyst
Experience with Java web technologies and Amazon web services
Good knowledge of relational database and Unix/Linux commands with hands-on scripting experience
Ability to diagnose and troubleshoot basic technical issues through log analysis
Excellent listening and questioning skills, combined with the ability to interact confidently with clients and stakeholders through calls and emails to establish what the problem is and explain the solution
Experience in monitoring application and infrastructure
Strong problem-solving skills

What we have

Loylogic is the worlds leading innovator and creator of points experiences, insights, commerce and engagement By tantalizing members with more choices and arming programs with insights on behavior anticipating both present and future needs we deliver powerful solutions that amplify engagement and build loyalty

Founded in 2005 with offices around the world and a global content network of more than 500 merchants and 2,000 online stores offering millions products and services, Loylogic, the new paradigm of points-based e-commerce and e-payment solutions, is the partner that the worlds leading loyalty programs trust with making their points and miles loved more For more information please visit loylogiccom

Our goodies for you

Competitive salary dependent on experience
Office location on a non traffic road
Chief Joy Officer and Personal Coach
Internal incentive program
Anniversary bonus
Annual Team Outing and regular Team events

Job location India, Pune

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Advertising/PR/Event Management, Entertainment/Media
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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