• IT SUPPORT ANALYST Jobs in Ahmedabad,India - 25721626

  • CANVAS27.com Consultant

Job Description:

Should be comfortable for 24x7 Support

Should research and identify solutions of software and hardware issues

Ask customers targeted questions to quickly understand the root of the problem

Excellent listening and questioning skills,

Interact confidently with clients to establish what the problem is and explain the solution Either via phone, email or chat, until theyve solved a technical issue on remote locations

Properly escalate unresolved issues to appropriate internal SMEs or teams or external vendor and follow-up till closure

Provide prompt and accurate feedback to end users

Refer to internal knowledge database or external resources to provide accurate tech solutions

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Have a Bachelors degree in B Sc/BCA/B Tech/BE

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Thanks

Hiring Team

Canvas27 com

 

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software, Software Services
Functional Area : IT Software : Software Products & Services
Role : Application Programming, System Administration, System
Salary : Rs 4.00 - 11.00 Lacs p.a.
Deadline : 22nd Jul 2020

Key Skills:

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