• IT Service Delivery Head Jobs in Chennai,India - 25355797

  • Ensure Services
  • Save Job
  • 20 - 23 Years
  • Posted : above 1 month

Job Description:

Monitoring Delivery Management adhering to the SLA
Bring in delivery transformation
Responsible for service delivery P & L
Ensure Process Management Support
Maintain 100 PERCENT technical SOP in Support central for any new type of technical issues
Working knowledge of CRM
Pro actively Initiate Process Improvements based on Inputs from Audit Process,
Maintain best practices across industry and ITIL guidelines
Experience in all Geographies in the areas for IT Services Managed Services
Should be responsible for Business Acquisition IT Service Management, Project Management,
Planning & Budgeting, P & L Management for projects, Business Planning, Risk Analysis, BCP, Customer Relationship Management,
Responsible for managing service delivery for end user support for Domestic Clients
Responsible for management of Multiple client delivery
Involve in Audits and Performance Management
Responsible for Training and Skill Development

DESIRED SKILLS AND EXPERIENCE

Any graduate with 20 yrs in service delivery management and end user support
Should be experienced in atleast 2 of the delivery verticals ie, Infrastructure Management Services, warranty services, service delivery planning, field service operations, last mail service delivery & service logistics
Should have handled team of 300 500 engineers
Should have handled national profile atleast for a period of 3 years out of total 20 year experience
Should be familiar and updated in best in class service delivery models, CSAT process & IT systems
Hands-on experience in service costing
Should have managed a team of service delivery professionals at pan India level
Handled multi customer environment even in remote locations
PMP, ITIL and Related Quality certifications preferred
Domestic client engagement is must

Academic qualification

BTech (mandatory), MBA (preferred)

Candidates who meets to the eligibility criteria may contact the undersigned with relevant documents

Employee referrals too would be appreciated

All the best

Regards,

Talent Acquisition Team

Ensure Support Services (India) Ltd

Company Profile -

Ensure Support Services (India) Limited was formerly Redington Service, 100 PERCENT owned subsidiary of Redington (India) Limited,offering end to end services in IT & Telecom verticals We are 1000 team spread across 35 locations, supported by 200 service delivery partners Over period of 25 years we have been well received as Neutral Services Partner in Indian IT Industry For more information, please visit

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 08th Jun 2020

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