• IT Production Operations Jobs in Pune,India

  • Valence Health

Job Description:

IT Production Operations Analyst
Job Description
Job title
IT Production Operations
Analyst
Department
IT
Production Operations
Report To
IT Production
Operations Team Lead/ Manager
Classification
Non-
Exempt
Position
Summary
We are looking for bright and energetic individuals to be a
part of
our
Production
Operations
team
This is a great opportunity for those who are hungry for knowledge, willing to learn new tools and who has can- do attitude
Essential Functions
Support all aspects of
Production
Operations and
specifically
Infrastruc
ture Monitoring
Proactively monitor all client and employee facing
applications
and
services
Participate in
release
deployment and
outage response process
es
when needed
Create and operationalize
monitoring SOPs
and participate in periodic SOP reviews
Perform system health checks
and
maintain reports and communication for these checks
Create weekly ana
lysis reports on alert history,
trend
analysis
and problem detection
Perform basic resolution steps, configuration adjustment as and when needed
Perform root cause analysis for critical and high impact incidents/ events
Education and Experience
General
Bachelor s degree in an IT related field
1- 3 years of experience in production operations and monitoring roles and/ or application support role
Must
Flexibility to work in rotational shifts covering 24 x 5 operations
Excellent communication skills (specifically written is a must)
Expert knowledge of MS Excel and PowerPoint and Strong documentation skills
Understanding of Windows and Linux OS platforms
Experience with diagnostic and monitoring tools such as Solarinds, Nagios Putty, WinDirStat, etc
Ability to investigate issues outside of defined SOPs
Familiarity with Service Desk platforms (ie JIRA/ Confluence, Service Now etc)
Big Plus
Technical writing experience
DevOps or ITIL exposure
Exposure to Linux/ Unix Scripting, SAS, SFTP and Hadoop technology
Familiarity with Healthcare industry and Health insurance industry
Familiarity with SQL Server 2008 r2 / 2012/ 2014 environment
Experience working closely with technical teams (ie
evelopers, Sys Admins, DBAs etc)
Microsoft certification (preferred disciplines Server and Networking, Databases),

Profile Summary:

Employment Type : Full Time
Industry : Medical / Healthcare
Salary : Not Disclosed
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Valence Health
Valence Health

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