• IT Product Support Analyst Jobs in United States Of America

  • United States Of America, Usa
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

The speed of technology The influx of data Shifting regulations Increased customer expectations

Thats where youll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements Mastering complexity is a constantly changing and evolving challenge one that only a few people can embrace and thrive upon

If you see your opportunity in complexity, then we are the right fit for you

Organizational Overview

DST Health Solutions provides healthcare reform through a full range of BPO and turnkey healthcare administration solutions Our solutions, combined with our health outcomes optimization solutions, include advanced technologies and strategic consulting services designed to optimize our customers outcomes, revenues, and managing their risk We help clients master complexity in the worlds most demanding industries to ensure they continually stay ahead of the ever-changing customer requirements

Role Overview

Understands the functionality for multiple supported products and/or applications and associated business processes May provide technical support through customer implementation process Has general knowledge of the architecture and infrastructure and server software as well as any peripheral products Provides technical support to internal or external customers, resolving escalated and moderately complex issues in accordance with established standards and procedures Performs research and problem analysis and diagnosis for complex software, computer systems or equipment They may install and uninstall desktop applications Identifies impact of an issue (eg, isolated vs global issue) Uses independent judgement to escalate issues and works with internal and external support teams to drive resolution Interprets application or operating system logs and/or traces to assist in the identification of problems


Install required business developed and Third-Party applications
Support installed applications and interfacing to subsequent products
Troubleshoot in-depth issues to identify root cause
Participate in on-call support rotation
Engage in team projects to work towards desired outcome


Bachelors degree and 2 years of work-related experience, or 4 years equivalent work-related experience
Working knowledge of the Rocket Software UniVerse database and System Builder application
Unix / Linux knowledge with a solid understanding of security and shell scripting
Oracle database knowledge including security and script generation and execution


Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law For more information about Equal Opportunity in the Workplace please click here and here DST is committed to working with and providing reasonable accommodation to job applicants with disabilities If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenterdstsystemscom for assistance

Full time


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:


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