• IT Operations Analyst II Jobs in Bangalore,India

  • Conduent

Job Description:

IT Operations Analyst II - Bengaluru, India

Overview
Success Profile
Rewards
Responsibilities
Location

Overview As a member of the corporate team, youll focus on enhancing the relationship with our clients as we provide outstanding business solution services Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization

Full Time
Experienced
Professional Development Opportunities

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Success Profile What will make you successful at Conduent
Check out the traits were looking for and see if you have the right mix

Adaptable 9
Detail-Oriented 9
Multi-Tasker 8
Strategic 10
Expressive Presenter 6
Conceptual 4

Traits are on a scale of 1 to 10

Addtional Traits

Insightful
Organized
Consistent
Efficient
Focused
Logical
Responsible
Versatile

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Rewards Healthcare Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees Benefits will differ by country, please contact your recruiter for details specific to your location

Balance Maintaining a work/life balance is the key to success

Collaboration Department learning opportunities and company-wide digital knowledge share

Compensation Competitive salaries

Family Support Additional resources to support employees with families

Professional Development Conduent offers programs to help advance the careers of our employees

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Responsibilities
About Conduent
Conduent is the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience We work with both government and commercial customers in assisting them to deliver quality services to the people they serve

We manage interactions with patients and the insured for a significant portion of the US healthcare industry We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world

Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents Learn more at wwwconduentcom

Job Description
Req ID 2019-14135
Locations Bangalore, Karnataka, India
Job Type Full-time regular

Accountable for seamless end-to-end delivery of services
Coordinate with project team on operation handover, interface with account manager on client inquiries and service request
Manage day to day operations, timely resolution of critical Incidents, plan fixes for issues/problems in production with new build/release
Accountable for Post Incident review to identify gaps from technical & process perspective & driving problems towards RCA & permanent fix
Work closely with CAB, ECAB, IM & PM team to ensure the service health of the supporting applications Driving incident improvement projects
Plan Service request resolution and delivery along with regular monitoring and reporting around in-scope systems
Manage Releases with regular meetings, release plans, Stakeholder Approval and Release notifications
Accountable for performance SLAs at project level also analyzing statistics & preparing operation dashboard
Overseeing ITIL Process including Event, Incident, Change and Release & Problem Management

Required
ITIL Foundation Certified
Well versed with the SDLC lifecycle, agile methodology for managing the release management process
6 yrs of exp

Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form For those using Google Chrome or Mozilla Firefox please download the form firstclick here to access or download the form

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
Conduentarfix

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