• IT Infrastructure Toolset Manager Jobs in Poland

  • Credit Suisse Securities (India) Pvt Ltd
  • Poland

Job Description:

IT Infrastructure Toolset Manager # 123748

Poland-Wroclaw-Wroclaw |

Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries With new leadership, a new strategy and a streamlined global organization, we are set for growth We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clientsand to help our employees grow It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility Join us and lets shape the future of Credit Suisse together

We Offer

IT Infrastructure Toolset Manager

The End User Support Services organization provides remote technical support to our internal clients Specialists supports standardized end user devices and systems with a focus on aligning IT services with the needs of business based upon an understanding of ITIL practices This is possible thanks to a number of advanced tools supporting the organization

The EUSS Toolset Manager is responsible for controlling, administrating and providing technical maintenance for critical applications used within the area The person needs to be professional in all related areas of authority You need to show first-class communication and team player skills at all levels, engagement in Teams daily work, ability to learn and focus on results It is definitely a key factor for Toolset Manager to be experienced in working in international and multicultural environment

The position provides exposure to a broad range of IT-related projects and activities as well as advanced technologies

Main responsibilities

Acting Subject Matter Expert (SME) for mission critical End User Support Services toolset portfolio, which is vital to the services functionality

Responsible for coordinating the oversight, configuration and maintenance of Anywhere365, Verint, Verba, Amelia, and ServiceNow platforms from an operational perspective

Representing End User Support Team during any toolset outages, and responsible for providing required details as expeditiously as possible

Accountable for maintaining global access rights for all applicable systems used by the Support functions

Responsible for driving tests of critical applications before their transition to production environment

Focal point for collecting requirements, feedback and providing it to Application Owners or responsible teams

Member of Command Centre function that governs the oversight of daily operations in all channels and regions

Open to discussing flexible/agile working

You Offer

IT Infrastructure Toolset Manager skills and qualifications

You have a bachelors degree or equivalent work experience

You have the ability to resolve technical problems

You have deep understanding of hardware, software, and networking

Proficiency in Microsoft Office Suite

Distributing, installing, updating and uninstalling software applications

You have strong analytical skills

You have firm grasp of the service desk operating model and environment

You have the ability to develop real time dashboards and historical reports by combining data sets from different sources and repositories

Ability to work both individually and in a team, in dynamic challenging environment

You have good attention to detail and dedicated management

You have excellent verbal and written communication skills

You have excellent teamwork and communication / information sharing

Fluent written/spoken English

For more information visit Technology Careers

Our benefits

Private medical care

Life insurance

Pension plan

Charity days

Training and development

Internal Mobility

Other optional

Language training course


Family nursery and kindergarten funding, gift vouchers for Christmas

Parking allowance

Health promotion Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc)

Employee discounts on various products and services (event tickets, consumer products, etc)

Relocation package

Employee Referral Program

Flexible work schedule and working from home (home office)

If you apply for this role this means you agree with the following statement

Through my application for a role with Credit Suisse (Poland) sp zoo (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [DzU] No 133, item 883) I authorize Company to process my personal data for future recruitment processes

Furthermore, I authorize Credit Suisse Group AG and its affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data

Credit Suisse and affiliates registration details-

Credit Suisse (Poland) sp zoo Registered office 1 Icchoka Lejba Pereca Street, 00-849 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Kchlerstrae 1, 61231 Bad Nauheim

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Credit Suisse Securities (India) Pvt Ltdarfix

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