• United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Plans, organizes and functions as Subject Matter Expert for equipment selection to meet customer Information Technology (IT) service catalog requirements for desktop IT services and provides Tier3 support for those systems

Key Responsibilities
Analyze hardware specifications and system requirements to develop and document a practical design for hardware components to include IT desktop workstations, thin-clients, peripherals, printers, video interfaces, end-user devices, assistive technology peripherals, etc
Provide specific input to the hardware components of system design for end-user desktop IT support components and peripherals
Prepare functional requirements and specifications for hardware acquisitions;
Ensure that problems with operational hardware have been properly identified and solutions will satisfy the users requirements
Serve as Tier3 for escalated support by performing advanced troubleshooting of IT desktop operating systems and hardware The Tier 3 role is the final escalation point within the Operations technical support organization
Provide hardware engineering expertise to analyze complex IT hardware systems, hardware design, architecture and other technical hardware issues
Interface with operating system team as needed in the course of Tier3 hardware troubleshooting
Support technical engineering in the development of new Information Technology solutions and support procedures

Provides specific input to the hardware components of system design for end-user desktop IT support components to include IT desktops and peripherals
Assist with preparing installation guides, field test procedures, and troubleshooting guides
Coordinate with Operations, Project Management and Information Systems Security teams

Required Skills, Experience, and Education

Fourteen (14) years of experience as an HE analyzing complex hardware systems for IT solutions is required Bachelors degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, or related discipline from an accredited college or university is required
Five (5) years of additional hardware engineering experience may be substituted for a Bachelors degree
Must have excellent communication, interpersonal, and leadership skills

Experience in the following areas are highly desired
Asset Management (IT)
Emerging Technologies
Ignite innovation and change
Information Technology Trends
Make data-driven decisions
PC/Workstation Software
PC Operating System
Technical Troubleshooting

Required Clearance
Candidate must have a TS/SCI polygraph clearance

Desired Certifications CompTIA A , MTA

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 25th Feb 2020

Key Skills:

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