• IT Hepdesk Engineer - Service Desk/Tech Support Jobs in Mumbai,India

  • Insight Business Machines Pvt

Job Description:

1IT Help Desk ??? Coordinator

aRoles and Responsibilities

iSingle Point of Contact for queries (IT, desktop, laptop, printers, devices, etc)

iiRespond to requests, queries, for technical assistance in person, inbound calls, emails, chat and web tickets within defined SLAs and deploying the required assistance

iiiLog all help desk interactions

ivAdvise user on appropriate action

vResearch about questions using available information resources

viLogging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines

viiUpdate users about request status and close request when users are satisfied with solutions

bSkills Required

iBasic knowledge about different devices and operating systems

iiKnowledge about filing tickets and logging incidents

iiiGood in verbal communication

ivGood writing skills

vGood in coordination and multitasking

viAbility to handle pressure

viiAbility to manage agitated users

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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