Job Description:

- We are seeking an experienced Help Desk Technician to provide support for MacOs systems

- The role includes troubleshooting our employee IT issues and is not limited to Technical support on Desktop, laptop, printers Scanner, Email/ Messaging, Basic Networking, Active Directory, and Internal Applications and support their variety of applications and technology needs

Our ideal candidate will bring

- 1 year of IT help desk experience

- 2-3 year of macOS and Windows operating systems experience

Strong working knowledge of

- MacOs/Windows

- Active Directory

- Networking

- Mail systems

- Hardware installations

Job Requirements

1 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

2 Hands-on experience with Mac OS/Windows/Linux environments

3 Good understanding of computer systems, mobile devices, and other tech products

4 Ability to diagnose and troubleshoot basic technical issues

5 Familiarity with remote desktop applications and help desk software (Eg Manage Engine)

6 Excellent problem-solving and communication skills

7 Ability to provide step-by-step technical help, both written and verbal

8 Additional certification in Microsoft, Linux, or similar technologies is a plus

9 Asset Management & Tracking

10 Vendor Management

11 User Management

Technical Skills

- Experience handling Cloud-based Voice Infra - Zoom, Google

- Experience working with Linux server operating systems

- General System Administration expertise

- Understanding of LAN/WAN Network (Switches, Router & Firewall/UTM)

- Hands-on expertise on DNS, DHCP, TCP/IP, Routers

- Ability to troubleshoot network issues - LAN & Wireless

- Experience handling enterprise-level anti-virus, intrusion detection

- Experience handling Windows Desktop support with knowledge of Active Directory

- Understanding of SaaS, AWS, GCP, Azure Production Support, ITIL workflow

Minimum Qualifications

- BTech/BE Information / computer science

- IT Certifications OS/Networking/Security/Cloud will be a bonus

- Excellent Knowledge on Hardware and OS Skills Windows, MAC, Linux

- Proper phone etiquette

- Experience of Providing level 1 support to employees

- Possess excellent communication skills, both oral and written

- Has a good attitude we should be committed to work

- Experience in delivering support to end-users via remote connection applications over the Internet

- Possesses experience in remotely diagnosing, resolving hardware, network and software issues involving internet connectivity, VOIP and more

- Exemplary Attendance and Punctuality

- Should possess the ability to share reports on a regular manner with utmost accuracy

- Sets high standards of performance for self; assuming responsibility and accountability for completing assignments or tasks;

- Self-imposing standards of excellence rather than having standards imposed

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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