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  • 3 - 6 Years
  • Posted : above 1 month

Job Description:


Essential Functions
o Provides IT support and technical training on hardware and software to end users
o Troubleshoots Mac and Windows software and hardware for end users via phone/email
o Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers
o Sets up mobile phone Exchange email, VPN, and internet access for users via secure company network
o Provisions new equipment for end users
o Trains new hires on new software and technology related procedures to secure a swift onboarding process
o Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users
o Examines, designs, and implements new internal procedures to improve office procedures
o Provides overall management in daily administration, asset distribution, and shipping
o Manages warehouse inventory to facilitate proper handling and distribution of merchandise
o Images Mac and Windows laptops
o Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly
o Oversees the replenishment and allocation of inventory to their appropriate locations Assists in network troubleshooting



o 3-5 years end user support/desktop support experience
o Complete understanding of Microsoft Outlook client (Windows & Mac) and the Microsoft Office Suite, with experience resolving complex problems and assisting users with advanced functionality
o Applied experience with Microsoft Exchange and other Microsoft technologies including a firm understanding of Active Directory is key
o Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
o Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
o Experience with troubleshooting Windows and OSX Operating Systems, desktops, and printers/ print servers
o Agile and exhibits a strong sense of urgency
o Exceptional professionalism and customer-service skills, motivated by complete customer satisfaction
o The desire and ability to have an impactful conversation with users about their support needs and requirements
o Excellent task management, verbal & written communication skills, combined with relentless follow-up
o Loves working in a team-oriented environment and highly motivated to provide a positive user experience
o Independent critical and creative thinking
o Bold problem solving
o Must be comfortable working in a fast-paced, demanding environment, under immense pressure
o Ability to travel up to 10 PERCENT to remote offices for end user and project support
o Maintain relationships with both internal and external customers and vendors

If interested, please mail your updated CV to pallavisinghrusselltobincom with the below details -

Experience -
Current Salary-
Expected Salary-
Notice Period-
Pallavi Singh
Land line044-40291431|Mobile 91-8754550488|

Salary Not Disclosed by Recruiter

IndustryMedia / Entertainment / Internet

Employment TypePermanent Job, Full Time


Networking Hardware Desktop Support Android Network Troubleshooting IT Support End User Support Video Conferencing MS Outlook Troubleshooting Skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 06th May 2020

Key Skills:

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