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Job Description:

Job Title Analyst IT Help Desk/Service Desk

Department IT Operations

Reports to IT Manger / Head of IT

Job Statement This job role requires candidates to provide IT support on inbound calls, web tickets and chat

Job Responsibilities

Receive and record technical and/or application support calls from end users

Record incident resolutions in the IT Help Desk tool

Manage service requests, software installations, new computer setups, upgrades, etc

Provide initial assessment of urgency and business impact on all support calls

Escalate to appropriate supervisor when needed and monitor progress on critical priority tickets

Follow-up with supervisor to support teams for timely completion of tasks

Ability to work independently and in a team environment

Ensuring responses and resolutions to all the incidents and service requests and daily updates and reports

Ability to communicate well with internal and external contacts

 

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, IT-Software
Functional Area : IT Hardware : Hardware Products & Services, IT Software : Software Products & Services
Role : Customer Support, Network Planning, Network Administrat
Salary : Rs 3.00 - 6.50 Lacs p.a.
Deadline : 18th May 2020

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