• IT COORDINATOR I - WMS Group Jobs in United States Of America - 23845753

  • Granite Construction Inc
  • United States Of America, Usa

Job Description:

Building a career at Granite may be the most valuable thing you could do

Are you interested in the opportunity to work for an industry-leading company that will give you the experience and exposure you need to build your career and personal brand If so, then youve come to the right place!

Since 1922, Granite Construction has continued its long standing commitment to building some of Americas largest infrastructure projects including highways, bridges, dams, rail, and power Recognized as one of the top 25 largest construction companies in the US, Granite specializes in complex infrastructure projects and provides award-winning construction services in mining, earthwork, water/sewer, power, tunneling, rail, highway and bridge construction Granite also produces construction materials-sand, gravel, ready-mix, recycled asphalt product and asphalt concrete, and is a proven leader in alternative procurement project delivery

At Granite, our employees are our most valued asset and we are passionate about retaining, developing, and recruiting the best talent available Our employees reflect our core values Honesty, Integrity, Fairness, Accountability, Consideration of Others, Pursuit of Excellence, Reliability Safety and Citizenship and we are continuously looking for individuals who possess a winning attitude and share our Core Values In exchange, we help you build a career that no other company can duplicate You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued Add our award winning safety program, ethics, reputation, and a commitment to continuous improvement and youll see that we are building more than infrastructuretogether, we are building your future

General Summary

Coordinates, diagnoses, and troubleshoots incoming employee IT service requests Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access Provides ongoing local network support for the business unit including the main office, plants, satellite offices, and job site locations to ensure workforce efficiency and productivity Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel Provides case status updates to management and end-users Supports and maintains effective relationships with end users, local business management, and Corporate IT Staff Develops information technology projects and provides strategic management and objectives for the business unit Follows standard operating procedures and customer service guidelines relating to IT support

Essential Job Accountabilities

1 Handle incoming IT Service Desk support calls to ensure computer users inquiries are addressed in a timely manner
2 Resolve local network and communication issues to maintain operational readiness
3 Maintain and support local Cisco VoIP telephones and related equipment
4 Assist in the maintenance of the local Active Directory OU, installation and configuration of the local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures
5 Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures
6 Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimum downtime in the event of a disaster
7 Assist in coordinating the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards
8 Assist in the maintenance of hardware inventory, licensing and asset rotation consistent with company policies and procedures
9 Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards
10 Support business applications to ensure compliance with corporate standards
11 Resolve PC hardware/software problems to minimize down time and meet SLA requirements
12 Assist Business Unit management in determining future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives
13 Maintain open communication with Group IT Manager and local Business Manager to ensure effective problem resolution and establishment of priorities

Qualifications

Education

Associates degree or equivalent combination of training, experience and certifications
CompTIA A
Microsoft Certified Professional preferred
CompTIA Network preferred

Work Experience
Minimum 3 years relevant experience in network and PC support for a multi-site business environment
Familiarity with cost accounting, budgeting, and forecasting

Knowledge, skills, and abilities

Uses professional concepts; applies company policies and procedures to resolve a variety of issues
Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors Exercises judgment within defined procedures and practices to determine appropriate action
Normally receives minimal instruction on routine work, General instruction on new projects or assignments
Advanced knowledge of Microsoft Windows 10
Working knowledge of Microsoft Windows 2012/2016/2019 Server and Microsoft Active Directory
Working Knowledge of Office 365 administration
Working knowledge of the Microsoft Office Suite
Working Knowledge of iPhone and iPad support
Working knowledge of Dell and HP servers, workstations, and storage products
Basic knowledge of Cisco Internetworking products
Basic knowledge of Cisco Unified Communications
Ability to convey technical concepts and ideas to non-technical personnel
Excellent organizational skills
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Projects/Infrastructure/Power/Energy, Engineering/Projects
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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