• IT Client Services & Business Systems Lead Jobs in Philippines - 25341848

  • Emerson Electric Co India Pvt Ltd
  • Philippines
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

IT Client Services & Business Systems Lead

Requisition ID ( 19003494 )

Primary Location Philippines-National Capital Region-Pasig


The IT Client Services & Business Systems Lead oversees and manages the delivery of day-to-day IT desktop services and business systems requirements with focus on service quality, customer satisfaction and productivity


Business Systems
Manage information systems development/implementation projects and provide architectural and technical inputs to the project
Guide Business Systems Analysts and users
Analyze, design and implement process improvement changes across different departments
Collaborate with technology teams and business users to manage implementation, training options and support
Perform gap analysis and define requirements to address the gaps
Generate and manage quality assurance reports, management reports, status reports and system assessment reports
Plans and implements effective testing processes to ensure that deliverables adhere to user requirements and standards
Maintains confidentiality about the information being processed, stored or accessed

Client Services
Responsible for the full life cycle of desktops and laptops and installation of all software for all employees
Provides installation services for Local Area Networking and unified communications
Maintains relations with vendors to stay updated with their products and solutions
Monitors and maintains Service Level Agreement with internal service providers and vendors
Drive support, user adoption and projects execution in concert with corporate IT governance, initiatives and processes
Oversees incident and service request planning as well as the investigation of incidents, and manage process for arriving at root cause analysis in a data-driven fashion

Attends all assigned project status meetings, including meetings with the immediate superior to get updates, information, and feedback on performance and on work related matters
Participates in activities to promote the teams services; and provides technical assistance in conducting trainings and workshops
Maintains cleanliness and orderliness of personal and units work station through good housekeeping practices to ensure a safe, orderly, and comfortable physical work environment


Graduate of a Bachelors/College Degree (Computer Science, Information Technology, Engineering), plus at least 5 years of working experience
Minimum 2 years experience in a lead position preferably from large multinational companies
ITIL V3 Foundation certified
Microsoft or Cisco Certification are plus factors
Ability to work effectively with all levels of management
Strong oral and written communications skills
Direct experience in supervising both management and support function employees
Understanding and working knowledge of key IT platforms (Office 365 Productivity and Collaboration tools, Active Directory, Windows OS Imaging, Windows 7/10), BI tools (Tableu, PowerBI), Database (MS SQL, Oracle), Development tools (Visual Studio, Java Scripting), PC Hardware, networking (Cisco routers and switches, LAN/WAN, Solarwinds, Virtualization (VMware), storage solutions (SAN, NAS, DAS), cyber security tools & techniques (Authentication, Encryption, Digital signatures, Anti-Virus, firewall) and internet/automation (Visual Studio, Java scripting, Powerapp, MS Flow, HTML/CSS) required
Strong organizational and planning skills Demonstrated skills in influencing others, communications, team orientation and problem solving
Must have strong Project Management background
Highly organized

About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose leaving our world in a better place than we found it Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure

Emerson, a Fortune 500 company with $153 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers

Whether youre an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, youll find a variety of opportunities at Emerson Join our team and start your journey today

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

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