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Job Description:

IT Analyst - Systems Support - Al Futtaim Toyota - Dubai

Location Dubai, AE

Company Al Futtaim Private Company LLC

Job Requisition ID 40277

No two days are the same at Al-Futtaim, no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees Youll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

Come join us to live well, work better, and be the best

IT Analyst - Systems Support - Al Futtaim Toyota - Dubai

Reporting to the MIS Supervisor, this role is critical to support Aftersales business as every transaction as front line is based on SAP PAD maintenance Pre-dominantly, this role is responsible to help resolve system issues through National Service Desk, new package creation and maintenance for Aftersales, PDI, and Accessories, and maintenance of data on SAP, loading appointment schedules, and time clocking concerns This is important to deliver SAP system solutions for successful invoicing of the transactions This role enables the business to invoice maximum Work-in-progress to achieve Aftersales budget


Assist all branches service staff by answering their queries, and resolving their system related issues
Liaise with other counterparts of the company from Aftersales, Finance & EIT to get information / help to resolve issues
Reduce WIP & assist end user quickly in case, staff discount, special parts discount, invoice reversal/ Kms correction, package deletion from the order, split deletion, package not working, change part in the package and time clocking issues
Ensure to create PDI Packages and resolve issues related to PDI package creation
Ensure Retail packages are aligned with the approved menu pricing and to create/upload packages for new models
Prepare and manage the system for DIO accessories through package creation, modification and extend for require models
Actively support campaign rollouts ensuring the package upload and manage system throughout the campaign timeline
Ensure to upload S/A shifts schedules & Technicians work schedules in the system for smooth appointment booking and technician time clocking

Minimum Qualifications and Knowledge
Graduate / Diploma Holder (Automotive experience will be preferred)
Strong Microsoft Office skills, especially in Excel
ERP experience (SAP IS AUTO)

Minimum Experience
5 years experience in a relevant position
Pricing Analyst/ Assistant background is mandatory
Automotive aftersales experience is mandatory

Job-Specific Skills
Proficient in Data warehousing and management, Data Quality check, critical skills on problem solving
Excellent communication (written and spoken) & Interpersonal skill
Good PC skills including proficiency in MS Office, MS Excel & MS Power Point

Behavioural Competencies

Problem Solving, Customer Orientated, Time Management, Team Work

Were here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish

Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Retailing
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:


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