• Solomon Islands

Job Description:

Description

Pearson VUE (wwwpearsonvuecom) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses Pearson is listed on both the London and New York stock exchanges (UK PSON; NYSE PSO)

Pearson VUE offers a great environment to start or grow your career

We are now hiring for a Test Centre Administrator to join our team based in Newport, Isle of Wight

Please note this is a part-time position offering a minimum of 20 hours per month, with an expectation to work more hours if the business requires This position is a permanent role but will not become a full-time position

Working Arrangements

Minimum of 20 hours per month
The office is open Wednesday and Thursday 730am - 415pm, alternate Saturdays 730am - 1215pm The office will be open late alternate Thursdays 1030am - 715pm
You will be required to work a variety of days and specific shifts cannot be specified We will endeavour to let you know your work pattern 2 to 4 weeks in advance
A flexible approach to working is essential for this position as opening hours can vary according to business need
Hourly Rate - 919 per hour

Role

The appointed individual will be responsible for the efficient delivery of tests to candidates This is achieved by following procedures and guidelines provided by the company to administrate and invigilate exams, whilst ensuring the highest standards of customer service are maintained at all times

Key Responsibilities

Provide a high level of customer service at all times
Ensure candidates needs are met with understanding and respect
Ensure equipment is operational and test stations are in working order to deliver testing
Process candidates sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
Explain the test process to candidates and deal with other queries as required
Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Print and provide post-test score reports to candidates as required
Periodic download and review of examinations and test centre schedules
Review test schedule and ensure the preparation for candidates (including those with special needs) is made
Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly
Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
Perform daily test centre opening and closing procedures
Comply with business needs on a day to day basis and undertake reasonable additional duties to ensure the smooth running of the test centre
Liaise with Pearson VUE technical support staff to investigate and resolve technical issues
Undertake all accreditations and skills checks as required by the business
Help to ensure a clean, professional, quiet testing atmosphere in the centre
Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
You will be based in one of the Pearson VUE test centres but some local travel to other PPCs or temporary locations may be required

Pearson is an equal opportunities employer We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity The information you provide will stay confidential, and be stored securely It will not be seen by those involved in making decisions as part of the recruitment process

Qualifications

Good face-to-face communication skills with experience in a customer facing role
Strong attention to detail
Able to work independently as well as part of a team
Must enjoy working with people, be comfortable in a quiet environment and have effective time management skills
PC literate, comfort with the use of a full range of Microsoft Office and Windows applications
Ability to deal with conflict and work under pressure
Experience in a testing/invigilating environment is desirable but not essential

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : HR / Administration / IR
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 14th Apr 2020

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