• Investigation Officer Jobs in Gurgaon,India - 23857974

  • Citibank India

Job Description:

Investigation Officer - 19032505


Business/Department Objectives

To minimize fraud losses by implementing and managing various fraud investigation and prevention processes

Core Responsibilities

Manage investigations for the disputes & fraud cases
Manage Pre and Post acquisition verification processes
Manage Outsourced vendors and ensure smooth functioning of BAU
DSA Reviews, DSR Investigations

Day-to-Day Responsibilities

Reviewing the cases received for investigation in detail along with system analysis to ascertain the investigation action plan
Initiate in house analysis, discussion with customers, other relevant units to gather additional required information
Appropriate allocation of the cases to out sourced Citi vendors for necessary action on field, collation of feedback from vendors and evaluation of the feedback
Post comprehensive review and analysis of the feedback, reports to be finalized and shared with concerned unit post discussion with supervisor
To co-ordinate with peers like Credit Initiation, Sales, etc
Manage Vendors/Vendor employees to ensure investigation is performed on time and that the reports are provided within TAT & that operational issues are resolved diligently
Providing feedback, updates and MIS to internal stake holders on emerging fraud trends and investigation
Interface with law enforcement agencies for filling complaints and for case resolution
Explore all avenues for Recovery and maximize fraud loss recoveries
Review pre acquisition sampling reports sent by outsourced vendors and provide the same to Credit Initiation teams post validation
Manage Vendors/Vendor employees to ensure sampling is done on time and that the verification reports are provided within TAT & that operational issues are resolved diligently
To co-ordinate with peers like Credit Initiation, Sales, CSIS etc
Providing feedback, updates and MIS to internal stake holders on emerging fraud trends and fraudulent applications
Maintain a good rapport with FRM unit of competition Banks at location level


Ensure that the vendor costs are reduced basis rationalization & ensure that cost efficiency is maintained
Provide necessary support towards maintaining Fraud Loss & expense budget as planned

Individual Contributor (IC)/Managerial Individual Contributor

Key Deliverables

Investigation report Quality & TAT
Sampling & Post disbursal verification report Quality & TAT
Minimal or Nil Customer Escalations
Police/Legal interface
Fraud Loss Recoveries
Outsourced vendor Management






5 8 years


Bcom/other streams


Very good knowledge of Banking products and processes Credit cards, Personal, Home loans & Bank accounts
Conversant with handling of Investigations and Analytics of data and information and report writing
To keep an open eye on recent fraud trends, root cause analysis, good analytical & logical reasoning skills
Capability to learn process quickly and good multi-tasking skills
Good communication, inter-personal networking capabilities and exhibits good listening
Vendor management skills with an eye for detail to detect frauds
Positive Attitude & proactive approach
Crisis Management skills
Willingness and capability to handle long hours during critical field assignments
Excellent MIS skills in terms of MS Excel, Word & presentation

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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