• International Voice process- Technical Support Jobs in Bangalore,India

  • Geekstation
  • Save Job
  • 1 - 13 Years
  • Posted : above 1 month
  • Openings : 30

Job Description:

Greetings from Geekstation!

Job Description
•        You will use email and chat applications to give clients  quick answers to simple IT issues
•        Talk clients through a series of actions, either via phone,  email or chat, until they’ve solved a technical issue
•        Provide prompt and accurate feedback to customers
•        Ensure all issues are properly logged
•        Follow up with clients to ensure their IT systems are fully  functional after troubleshooting
•        Document technical knowledge in the form of notes and manuals
•        Maintain jovial relationships with clients
•        Working with customers/employees to identify computer  problems and advising on the solution
•       Logging and keeping records of customer/employee queries
•       Analysing call logs so you can spot common trends and  underlying problems
•        Researching, diagnosing, troubleshooting and identifying  solutions to resolve system issues
•        Taking ownership of customer issues reported and seeing  problems through to resolution

Required skills
An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
  Excellent Communication in understanding  international clients
  Good interpersonal and customer care skills
  Good accurate records keeping

1 Any Degree/ Diploma
2 Flexible to work in US shifts
3 Minimum 1 - 4 years experience international voice
4Attractive Incentives
Work Location  Bangalore

Website  wwwgeekstationcom

Interview Address
218, 3rd Floor, Sunshine Building,
Kammanhalli, Pincode-560043
Landmark - Zodiac mens showroom/ Opposite to HDFC Bank

Contact on 7204351783

Profile Summary:

Employment Type : Full Time
Industry : IT-Hardware & Networking
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Role : Associate/Sr. Associate -(Technical)
Salary : 175000.00 - 300000.00
Deadline : 17th Nov 2019

Key Skills:

Company Profile:

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