• Cairo
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Rerface with customers of Vodafone companies worldwide Role involves responding to customers over the phone and resolving their inquiries The main purpose is to facilitate and provide a Vodafone global customer service standard

Key Accountabilities

-Own and manage the client relationship resolving calls efficiently and effectively
- Ensure service level agreements are met and maintained
- Work as part of a team to ensure offering world-class Customer Service at all times
- Be proactive in regards to the improvement of processes and procedures
- Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service
- Mentor and support new employees
- Use the job tools (telephone and computer) effectively
- Meeting service level in handling all transactions measured through productivity reports
- Accuracy in handling all assigned tasks
- Attendance and punctuality
- Maintain professional work relationships with colleagues, supervisor and manager
- Teamwork spirit
- Flexibility

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 17th Mar 2020

Key Skills:

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