• Insurance Co Payroll-Sal upto 28K-Customer Service - Grievance Jobs in Mumbai,India - 25375079

  • Hy Fly Consultancy
  • Save Job
  • 4 - 9 Years
  • Posted : above 1 month

Job Description:



  • To resolve complaints assigned within the specified TAT
    Responds to complaints received in the area of Processes, products, agents or any other areas
    Contacts the customers and understands the complaint
    Forwards queries to respective departments and coordinates for supporting evidence or documents
    Follows up and ensures closure
    Communicates on final answer to client and provides details
    Handles an average of 6 7 complaints a day
    Must focus on reduction of repeat complaints ie ensure that the complaint is resolved first time correct 
    Assist Legal and Compliance team in resolving their complaints

    Registers the complaint cases in the complaint management system on a daily basis 
    Updates the case and provides details of all actions related to complaints
    To enter findings related to each case which has been registered by investigating into the case
    To share the findings with the management in order to help analyze on the complaints and to initiate process changes, if any 
    To share and come up with process change and improvement suggestion which will help reduce the complaint and reduce the response time for complaint cases

    Must ensure positive VOC , ensure that the customer has fully understood the reason behind the decision taken by the team for his complaint

     

    Insurance based Outbound Customer Service & Telesales Process -

     

    Graduate Pass with minimum 6 months of telesales experience is a must

    Candidate must be comfortable to work for a telesales for process

    Fluent English + Hindi is a must

    Additonal languages known will be an added advantage - Bengali, Kannada, Telugu
     
    No Night Shifts

    Age Limit 32 yrs

     

     

    Interested candidates may contact hr recruiter at Hy Fly Consultancy between 9 am to 6 pm

     

    Corporate Bank is Hiring Phone Banking Officer Freshers  

    We have urgent opening for Phone Banking Officer with an leading Bank in Mumbai

    Designation - Phone Banking Officer
    Education  Any Graduate - Fresher / Experience - upto 9years
    Excellent Communication Skill - English 

    Btech, BE, Bsc & Engineering Background - Please dont apply 

    Shifts- 
    For Females- 8am to 8pm (Any 8hours shift)
    For Males Occasionally Rotational shift (Night allowance provided)

     

    Job Location Andheri / Thane / Ghatkopar / Goregoan / Vashi / Belapur / Malad 


  •  

    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

    Or email ur resume

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type, Telemarketing, Voice P
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 10th Jun 2020

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