• Infrastructure Support Engineer with AWS , Dynatrace , Splunk Jobs in United States Of America - 23778105

  • CGI Information Systems and Management Consultants Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Key Job Functions

Incident Management

1 Triage and resolve Production incidents related to the cloud platform and participate in root cause analysis and post mortem discussions

2 Provide on the job training and support to new and junior team members as required

3 Analyze cloud platform related Production incidents and engage business teams(s) to determine impact of incident

4 Work with application support members and cloud support vendors to identify a work-around if permanent solution cannot be reached in a timely manner Provide a collaborative conduit between Fannie Mae application/support teams and the Cloud vendor support such as AWS, Azure etc

5 Escalate to team leads in a timely manner when resolution cannot be achieved

6 Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production

7 Work closely with Cloud Engineering team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes

8 Identify and document known issues and work with Cloud engineering partners and vendor support to address reoccurrence and the identified workaround activity

Operations, Monitoring, and Capacity Planning

1 Cloud operations and infrastructure management - rehydration activities, IAM, security and compliance, availability, data protection, authentication and authorization, capacity and resource management, service metering and operational cost oversight, disaster recovery and mitigation

2 Create processes designed to measure system effectiveness and identify areas for improvement

3 Create processes intended to provide environment security, as well as automated processes to provide information on current specifications

4 Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions

5 Oversee the selection of orchestration tooling, as well as compliance audits and reporting

6 Identify, correct, and enhance important software tools; seek ways to enhance systems operations, with a focus on automation and minimizing cost

7 Build effective monitoring, alerts, and metrics for production services

8 Plan for adequate capacity of systems based on utilization metrics and planned projects to establish supply and demand forecasts

Change Management

1 Work closely with internal team members and other stakeholders to review proposed changes and help devise post implementation verification routines and system health checks

2 Assist in testing changes in lower environments to ensure solution is as desired

3 Create and review operational change tickets with senior team members when changes to Production are needed ensuring they are complete, clear and concise

4 Review operational change tickets with senior team members after they are submitted by other teams to make sure they are complete, clear and concise and meet all requirements of the change standard

5 Communicate impacts of change to all stakeholders in a timely manner

6 Coordinate with patch management teams as well as teams involved in infrastructure upgrades

7 Coordinate emergency changes per standards

Compliance and Security

1 Provide assistance in maintaining compliance with password resets, access reviews, remediation of Operational Incidents and MSIs

2 Assist in documenting remediation steps for operational incidents and/or an MSI

3 Engage with management, risk and compliance teams as needed

Job Function Descriptor Work is generally moderate in scope and complexity Knowledge, when gained, is applied to resolve routine and non-routine incidents, as necessary Works under moderate supervision

Required qualifications to be successful in this role Proficient in using APM tools like Dynatrace
Proficient in using Splunk
Knowledge in Supporting Splunk, Dynatrace
Knowledge of the Networks and network Protocols
Knowledge of the Monitoring and its terminology
Knowledge of Multi-tier applications
Proficient in Scripting - UNIX/LINUX- Shell Scripting
Knowledge of Public and Private Cloud infrastructure and components

Desired qualifications
Working knowledge of JavaScript / Perl etc is a plus
Proficiency in Containers (Kubernetes)
Knowledge of using the monitoring tools like Moogsoft, IBM ITM, Netcool, Extrahop, Sitescope etc

Desired certification
Certification in AWS

Skills Linux
Shell Script

What you can expect from us Build your career with us It is an extraordinary time to be in business As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities

At CGI, our success comes from the talent and commitment of our professionals As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership All of our professionals benefit from the value we collectively create

Be part of building one of the largest independent technology and business services firms in the world

Learn more about CGI at

No unsolicited agency referrals please

CGI is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics

CGI provides reasonable accommodations to qualified individuals with disabilities If you need an accommodation to apply for a job in the US, please email the CGI US Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested Your message will be routed to the appropriate recruiter who will assist you Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job Emails for any other reason or those that do not include a requisition number will not be returned

We make it easy to translate military experience and skills! Click to be directed to our site that is dedicated to veterans and transitioning service members

All CGI offers of employment in the US are contingent upon the ability to successfully complete a background investigation Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information

Have you been referred by a CGI Member for this position* Yes No

CGI members email (cgicom)*

First Name

Last Name

I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral *

* This field is required

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

Why not try out our free online tutorials and gain an edge?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status