• Industry Outcomes Lead, Manufacturing Jobs in United Kingdom

  • United Kingdom, Uk

Job Description:

Customer Success Organization Autodesk

You will join the Outcome Engineering Practice within the Customer Success Organization (CSO) CSO has a relentless focus on earning Customer loyalty Loyalty starts when our Customers are achieving their desired business outcomes

Position Overview
Do you have experience working with firms in the Manufacturing industry Do you understand how technology is affecting their world Do you understand the business outcomes they are trying to achieve using technology Given Autodesks focus on ensuring our customers achieve their desired outcomes, we are looking for a highly motivated Industry Outcomes Lead to join our Customer Success Organization

As an Industry Outcomes Lead, you are responsible for bringing your industry expertise to help Autodesk understand key business outcomes for our Manufacturing customers Working as part of a global team, you will determine Capabilities that our customers need to masterobtain in order to harness the promise of the Future of Making You will then consult to our Digital and Enterprise Customer Success teams to help them design customer experiences that help our users and other key roles move along their maturity curve to master these capabilities and achieve their business outcomes


Provide thought leadership for the Manufacturing Industry to CSO

Engage with a global team with from Business Strategy, Product Groups, Sales and other Customer Success Teams to agree key industry outcomes & supporting capabilities

Recommend prioritization of Capabilities for the Customer Success Team to focus on from a content and services standpoint

Define a Capability Maturity Matrix for these identified Capabilities, showing how customers can progress towards the Future of Making

Work with our Digital Customer Success and Learning Services to define the content needed to help key personas within the Manufacturing Industry improve their Capabilities

Work with Service Delivery teams to define repeatable services that can help our customer acquire these Capabilities

Lead the definition of Acceleration Plans (which could include Services and digital experiences) to standardize our direct led customer engagements for our Enterprise Customers

Minimum Qualifications

Meaningful work experience in the Manufacturing Industry

5 years of experience in Consulting, Sales or Customer Success Role

Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical

Highly motivated, focused and self-directed with a dedication to excellence

Ability to travel up to 40 PERCENT of the time

Preferred Qualifications

BS Degree in Mechanical Engineering, Manufacturing or related subject

Experience in SaaS / Subscription software environment

Working knowledge of Gainsight and Salesforce

Experience working with geographically diverse teams and remote employees

Ability to execute and manage performance and expectations within a cross-functional, matrix management environment

Excellent presentation skills and ease in speaking in front of large groups

The Ideal Candidate

You think Customer First and can identify key Outcomes that really matter to Autodesks Manufacturing Customers

You understand how Digital Transformation is impacting Autodesks Manufacturing Customers

You have experience of working with Manufacturing Customers who are using digital Manufacturing workflows and have working knowledge of Autodesks software portfolio to support the Manufacturing Industry

You are a natural leader with a clear vision for digitalization of the AEC Industry and an ability to motivate, convince and inspire those around you

You can analyze data to understand the impact of our services on our customers business performance

You can make quick decisions, and understand that its OK to be wrong and course correct quickly

You can take vague requirements, clarify and drive them to execution

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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