• Incident Manager Jobs in Kuwait City

  • Jacobs Engineering Group Inc.
  • Kuwait City
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Incident Manager - ( ATE0002A4 )


We are actively searching for qualified candidates for this opportunity We are currently identifying candidates for this effort This requisition is contingent upon award of contract to Jacobs

Incident Managers require extensive experience with identifying emerging incidents and ensuring their prompt resolution Their primary focus is coordinating responses between technical teams during a service disruption in order to address and solve service failures as quickly and effectively as possible Incident Managers directly work with the subject matter expert (SME) of the malfunctioning system to develop potential solutions Upon resolution, the Incident Manager works with their team to establish procedures to prevent future incidents

Typical duties include

Setting up IT support systems so end users can utilize systems with minimal issues

Monitoring the effectiveness of the incident management process and making recommendations for improvement

Developing and implementing the incident management process

Analyzing incident trends and recommending corrective actions, as necessary

Engaging and coordinating technical resources across IT support teams

Ensuring that the incident management process is followed

Performing notifications and escalations within prescribed service level agreements (SLAs)

Ensuring incident reports include adequate notes for later review and analysis

Ensuring follow-up change tickets are submitted and scheduled as appropriate

Providing input to problem management teams during root cause investigations


Education Requirements None
Certification Requirements ITIL Foundations
Experience Requirements
At least two years of experience in IT Operations support
Four years of hands-on experience in support of two or more of the following technical areas Windows Servers Systems, Unix Systems, Networking, Storage, Citrix, server virtualization, Voice over Internet Protocol (VOIP), Database Administration (DBA) (eg, Oracle, Microsoft SQL Server), application software support, network and application monitoring
Ability to follow procedures under stressful conditions
Written and Oral Communications Skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Engineering/Projects, Consulting Services
Functional Area : IT Software : Software Products & Services
Role : Other IT Software
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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