• Incident Manager Jobs in Bangalore,India - 25698833

  • INKNOWTECH PVT LTD
  • Save Job
  • 3 - 4 Years
  • Posted : above 1 month

Job Description:

Experience 8 Years

Location Bangalore

No of Positions 2

Hands on experience in Incident/Major Incident Management
Knowledge of various ITSM & Event Management Tools
Experience in Service Design of ITSM processes
Experience in handling Major Incident Management
Experience in Service Transition of ITSM functions
Designing, Forecasting and solutioning of ITSM proposals
Exposure to RIM/Application Support Management of large clients across various geographical locations
Experience in people management, preferably in a manager role with direct reports
People managers from the Service Operations domain having played the Process Owner role will be preferred
SLA & OLA Management
Stake Holder & Vendor Management
Understanding of Infrastructure, Application & Network layers
Exposure/knowledge of future computing solutions and evolving automation technologies
Knowledge of the Command Centre/NOC approach
Knowledge of IT Project Management
Incident Analysis and Reports

Certifications Required ITIL Foundation Certified

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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