• Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Incident manager

Location Bangalore, KA, India

Company Alstom

The Railway industry today is characterized by both a strong and sustained growth across the world The trends that drive this are well known With 6B of Sales and around 30,000 employees based in over 60 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation

OVERALL PURPOSE OF THE ROLE

In this technical incident management function, manage incidents to resolution in a 24/5/365 , Over the weekend on-call environment using the standard Alstom incident management processes, effectively guide incident triage calls from a technical perspective, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities and support various efforts related to operational improvements Manage efforts to maintain application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management

RESPONSIBILITIES

Manage production incidents to resolution in a 24/7/365, over the weekend on-call environment using the standard Alstom incident management processes and inform management at all levels of status, impact and resolution actions
Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environments using event monitoring solutions like APM
Influence other technical teams on the calls and articulate troubleshooting steps effectively
Lead required technical follow-up calls for high profile incidents
Ensure appropriate functional and management escalation takes place as per the standards and procedures
Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements
Based on recommandations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests
Ability to analyze different components of the infrastructure and application environments during Incident triage calls
Aptitude to influence other technical teams on the incident calls and articulate troubleshooting steps effectively
Experience and confidence working with all levels of management; excellent written and verbal skills Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels
Hands on experience with ServiceNow, , or other ticketing tools is required

Qualifications & Skills

EDUCATION

Bachelors Degree or equivalent required

MINIMUM EXPERIENCE

10 years of related experience

BEHAVIORAL COMPETENCIES

Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently

Strong in code of Business conduct and ethics, Professional, Punctual and sticking to time lines for work assigned or picked up

TECHNICAL COMPETENCIES & EXPERIENCE

7 years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on Subject matter expertise is not required and experience with at least five of the above is preferred
3 years of working experience with applications in a production support environment using above technologies,
Proficiency with Word, Excel and PowerPoint and presenting to senior management using data and information from these tools
ITIL certification is desired

At Alstom Transport, we offer you the opportunity to unleash your potential and reinvent yourself As a future employee, you will have a unique opportunity to drive our organization forward, while continuing to build your career and contribute to the expanding growth of the global railway industry More information about Alstom can be found at wwwalstomcom

Job Segment Database, Oracle, Manager, SQL, Linux, Technology, Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Projects/Infrastructure/Power/Energy, Petroleum/Oil and Gas/Power
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

These free online tutorials may interest you

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status