• Incident Management Expert Jobs in Gurugram - 23839838

  • M/s orange business services
  • Gurugram

Job Description:

This position requires to handle below additional activities in addition to activities under standard Incident Mgmt Sr Specilaist postion

1 Act as local SPOC for distribution and tracking of MACHX internally within team

2 Handle Incident distribution on Cisco UC platofrm and handle escalations/ response on mail

3 Act as SPOC specific to important & critical customer ( perform planned activities, other tasks as and when required)

4 Change Management- Ensure dual validation in place with engineer assignment, tracking on 4- eye policy

about you

Expertise on Cisco IPT solution with good troubleshooting skills

Certification on Cisco voice is a plus

Excellent interpersonal and communication skills with the ability to operate in a multi-cultural and cross-functional organisation

Good office automation and PC literacy skills

Exceptional networking/communications background

Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach

Good interpersonal skills

Good time management, organizational and communication skills

Ability to work under pressure

Ability to deal with multiple tasks

Ability to coach and mentor peers and subordinates

Ability to lead and provide direction in resolving business critical problems at the highest organizational level

Good commercial awareness

Presentation/Report writing skills

Ability to act as the customer representative with suppliers and vendors

Ability to build relationships with peer and management levels both with clients and the company management

Proactive, self motivated and determined attitude

Excellent problem solving skills are necessary

English language proficiency required second/multiple international language(s) proficiency beneficial

additional information

Experience

Strong experience in telecommunications with 4-6 years technical

Relevant experience should be 4-6 years
,

Profile Summary:

Employment Type : Full Time
Industry : Education / Training
Salary : Not Disclosed
Deadline : 18th Apr 2020

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