• Implementation Consultant - Hotel Consulting Jobs in Hong Kong - 25716876

  • Hong Kong
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  • 0 - 2 Years
  • Posted : above 1 month

Job Description:

Implementation Consultant - Hotel Consulting - 190017WQ

Preferred Qualifications

Implementation Consultant

Responsible for configuring, training and support hotel system in your region
Responsible in conjunction with the local product team for local quality assurance of new product/ or version releases prior to distribution in your region
Ensure familiarity with new releases as they become available
Train the concepts and procedures of Hotel Systems support to the support team in your region
Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
Assist in configuring, installing, training and supporting the Hotel Systems product suites and associated interfaces for selected strategic projects when required
Liaise with subject matter experts in the regional office on client requests for enhancements & development
Work with the support teams to ensure service level requirements are exceeded
Work with the customers to ensure that contractual service expectations are exceeded
Willing to work overtime and holidays as requested
Able to travel extensively and be away from home for extended periods of time
Willing to work with a wide variety of cultures
Currently hold a valid passport


Minimum one year experience installing/configuring/supporting Hotel Systems software products in the Asia Pacific region
Degree in a Technical, Hospitality or Business or Marketing field
Professional written and spoken Cantonese, Mandarin and English
Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint


Previous experience with alternative automated Front Office Management Systems
Knowledge of manual hotel operating procedures
Knowledge of Opera, Fidelio & MICROS products an advantage
Familiarity with Windows Operating System and Oracle 11g
Basic working knowledge of Networks, PCs and troubleshooting installation issues

Detailed Description and Job Requirements

Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models Resolve any gaps in functionality Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained Ensure a smooth transition to the new system Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer After go-live , provide technical support to the customer

0 to 2 years of experience relevant to the role Ability to communicate effectively and build rapport with team members and clients Ability to travel as needed

Job Consulting

Travel Yes, 75 PERCENT of the Time

Location HK-HK,Hong Kong-Causeway Bay

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 21st Jul 2020

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