• Immediate requirement for Quality Analyst / Quality Control Jobs in Bangalore,India

  • Top MNCs in Bangalore

Job Description:

Job Title  Quality Analyst

Purpose & Description

Quality assurance standards, procedures of recording and reporting quality data, review the implementation and efficiency of quality plan, document internal audits and other quality assurance activities, Recommend and monitor corrective actions, prepare reports to communicate outcomes of quality activities Identify training needs and organize training interventions to meet quality standards Evaluate audit, assure ongoing compliance with quality and requirements / SLA’s

Technical Skills

Knowledge on all the 7 Quality Tools/ Quality auditing , experience with implementation of corrective action plans, strong computer skills including Microsoft Office, knowledge of tools, knowledge of relevant regulatory requirements

Academic qualifications & Work Experience

UG/ Graduate preferred with minimum 1 year of experience as a Quality Analyst in international / Domestic sector 

Key Result Areas

 Call Monitoring, Feedback, Reports, action plans on given feedback, focusing more on bottom quartile agents, time management, organizing PKT’s, sharing results to respective TL’s

Thanks&Regards,

Suganya

7022627157

Interview Location

NO 419 , Indiranagar , 100ft road , 9th Main , Near Indiranagar Club , opp to SRK super Market

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - Domestic BPO Type,Any Process - Internati
Salary : Rs 2.00 - 5.00 Lacs p.a.
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Company
Top MNCs in Bangalore
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