• IFDS-European Business Readiness New Client On boarding Specialist-Senior Associate-Dublin Jobs in Ireland - 25699386

  • Ireland

Job Description:

Capture operational requirements and work with key stakeholders to assess the impact on the business
Management of client-facing projects business readiness tasks
Lead or assist in client project calls and Governance for business readiness
Management of Business Readiness Challenges and /Escalation
Management of Workstream Meetings with Business Readiness Lead
Liaises extensively with clients to establish exact requirements, agree solutions for global operation model
Proactive identification and management of project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed
Thorough documentation throughout the project life cycle including of all required signoffs
Develop detailed execution plans; questionnaires; set up forms and documentation to successfully support the implementation of new clients and products
Support and interact with other business units involved in the project and coordinates the project team and activities
Works within the Transfer Agency Project Office structure and ensures that all standard templates are used and required resources are procured
Assist with developing detailed project plans encompassing, Business readiness requirements across all departments within TA
Manage expectations of key stakeholders end ensure transparency in all communication
Provide frequent progress/ status reporting
Attend BRD walkthroughs; provide operational insight and assess impact on the business through active engagement of key stakeholders
Cultivate open communication with clients and business partners in an effort to identify opportunities to improve processes and methodologies
Keep abreast of industry trends and best practices, market data and new product rollouts
To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirement

Quality Focused

All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities;

To be quality driven, aiming for 100 PERCENT accuracy and timeliness of delivery;
To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the client (internal and external);
To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
To communicate and promote the values which reinforce and support a consistent quality culture
To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions
Must be willing to travel as part of the role - mostly between Ireland, Lux and UK

To be successful in this role, your experience should include

Knowledge and Competency Requirements

Specific knowledge, skills and qualifications needed to achieve required performance standards in a role


Expert knowledge of TA Applications and capabilities
Expert knowledge of Transfer Agency Operations, mutual fund products and thorough understanding of Global distribution channels
Comparative produce knowledge and industry knowledge eg NSCC, Platforms, ETFs, UCITS funds, Trailer Fees etc
Extensive work experience in similar client facing role
Proven experience in a role that requires attention to detail
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Strong written & verbal communication skills
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team
Demonstrated leadership skills including initiative, accountability, credibility, and consensus building
Ability to manage direct and indirect reports in a virtual team setting
As well as high level of interpersonal skill to interact with senior business professionals
Well-developed decision making, judgment and problem-solving skills
Ability to engage internal stakeholders across a number of different functional areas
Strong presentation and public speaking skills, including the ability to present to a C-suite audience
Client Service orientation, with a proven ability to work with clients and internal groups to diagnose and develop solutions
Strong quantitative, analytical and problem solving/troubleshooting skills combined with the ability to draw meaningful conclusions from qualitative client feedback or large data sets
Demonstrated ability to innovate and develop new proposals/solutions
Proven project management skills, with strong attention to detail and flexibility to handle multiple projects and changing priorities
Enthusiastic and proactive approach with meticulous attention to detail
Positive impact performs in a manner that makes a strong positive impression on others; eg, high energy level, a problem-solving approach, approachable; and the ability to act with a sense of urgency when require


Undergraduate degree
PMP certification or minimum of 2 years of Project Management experience , BA Experience
Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is preferred
Knowledge of compliance, anti-money laundering and regulatory environment
Proactive in acquiring information to develop new skills to improve job performance; grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner
Detail oriented with a demonstrated ability to enhance process improvement capabilities
Understanding of investment concepts and the ability to communicate a working knowledge of investment strategies and products
Knowledge of the mutual fund processing and quality control; call centres and the administrative back-office

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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