Job Description:

Hyderabad Onsite Pooling - SDS Associate Job ID SF190027441 | ADCI - HYD 15 SEZ


Job description

A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email) An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form The role will require the candidate to communicate with the stakeholders over the phone

The SDS Associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon The SDS Associate are expected to identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions

Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS Qualitative Requirements

Graduation/10 2 in any specialization from a recognized university
Excellent communication skills (written and verbal) in English language
Ability to communicate correctly and clearly with all customers
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Self-disciplined, detail oriented and willing to work in night shifts
Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment

About Amazoncom

Many of the problems we face have no textbook solution, and so we-happily-invent new ones Jeff Bezos

Amazoncom a place where builders can build We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce Amazon offers everything from books and electronics to apparel and diamond jewelry We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazoncom Developers can build any type of business on Amazon Web Services and scale their application with growing business needs

We want you to help share and shape our mission to be Earths most customer-centric company Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA We do this every day by inventing elegant and simple solutions to complex technical and business problems Were making history and the good news is that weve only just begun

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company

We made our foray into the Indian market with the launch of Jungleecom, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores In June 2013, we launched wwwamazonin for shoppers in India With wwwamazonin, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers For us, it is always Day 1 and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions Join us so you can - Work Hard, Have Fun and Make History

Job details

IND, TS, Hyderabad

Customer Service

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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