• United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

The HR Advisor provides effective HR service delivery through the following

Delivering a quality and trusted HR advisory service through every customer interaction

Resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes as defined in the Global HR Services Service Catalogue

Typical Accountabilities

Service delivery

Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes, as defined in the Global HR Services service catalogue
Utilize Knowledge Base to manage all incoming call center queries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources and technology available
For activities under the HR Services scope, the HR Advisor is responsible for updating / processing HR data accurately to ensure a compliant, accurate database in Workday and sending relevant information to Payroll (to ensure that Workday and Payroll data is aligned and accurate)
Maintain accuracy of the country specific knowledge base for HR Advisors eg FAQs, HR Services policies, tipsheets etc
Make efficient use of HR technology to support day-to-day activities and the delivery of a positive and engaging customer experience Manage and utilize all supported channels (phone, email, case management, employee self-service portal, chat feature, postal mail) to ensure timely responses and ensure achievement of internal service level agreements For example, use ticketing tools (ServiceNow) to effectively log and track queries and, based on insights from day-to-day activities, propose potential changes or enhancements to MyHR content and local knowledge base documentation (eg FAQs, tipsheets)


Adhere to the governance model as defined by the Global HR Services organisation
Ensure service related activities are of the correct quality and in accordance with written procedures and current legal requirements / internal standards
Raise issues in a timely manner and escalate appropriately so resolution is found and service quality is not impacted

Continuous improvement

Take actions to advocate and drive employee self-service solutions and intranet as a key resource
Proactively identify process improvement opportunities
Participate in root cause analysis activities when required
Identify initiatives / good practice which could be scaled more broadly (ie across countries) and inform the Service Delivery Manager Work with Global HR Services colleagues to actively listen to and propose improved ways of working and work with relevant stakeholders to translate into actionable change
Support continuous improvement projects as assigned and ensure completion of activities on time

Education, Qualifications, Skills and Experience



Minimum two years experience of general HR or payroll
Experience of working in a customer service environment and of having worked in a technology driven environment
Ability to prioritize activities and multi-task in order to meet goals and deadlines
Work collaboratively, as part of a team
Able to work independently and take accountability for the quality of personal outputs and success
Excellent communication skills
Fluent spoken and written English and local language
Demonstrated strong interpersonal, service minded, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers; position continually requires demonstrated poise, tact and diplomacy
Demonstrated ability to maintain confidential information
Detail orientated
Establish positive relationships throughout HR and with process partners
Demonstrated ability to use Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, etc)

Previous experience in working in a service desk function
Experience in using of query ticketing tools / CRM solutions
HR degree or equivalent
Payroll experience
Possesses knowledge of AZ HR systems (Workday and AZengage experience is a plus)
Knowledge in country HR legislation, AZ policy and processes
Practical experience providing HR advice via e-mail or phone
Ability to quickly learn and work in a cloud-based solution

Key Relationships to reach solutions

Internal (to AZ or team)

Global HR Services Centre
HR Advisor Team Lead (Hubs)
Regional Service Manager (Top 14 / large countries)
HRBP organisation, Local HR
Internal customers, managers and employees

External (to AZ)

Vendors and suppliers
External bodies eg government agencies

Human Resource Advisor

Human Resources

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:


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