• United Kingdom, Uk

Job Description:

HR Process Advisor BA3 (Italian Speaking)
Location Northampton

HR Operations as the heart of HR provide consistent, efficient, effective and high quality service (advice and production) to our managers and colleagues leveraging leading edge processes and technology in doing this

You will provide first class customer service for business clients, employees, managers, candidates and HR colleagues The role holder will require strong customer service and problem solving skills to enable case investigation and correction to ensure time critical activity is completed on a regular basis

The working pattern for this role is Monday - Friday either 8am - 4pm or 9am - 5pm

What will you be doing Resolve customer queries, via phone, chat and e-mail by analysing root cause and owning through to resolution

Deliver operational SLAs whilst demonstrating the right level of quality and control

Ensure that controls are completed on time and documented and evidenced appropriately

Support HR Operations teams, ensuring effective administration of HR processes and systems

Identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary

Key clients will be HR Services stakeholders, Service Line Leads and all Barclays employees asking for extensive HR Services support

What were looking for Excellent customer service & communication skills

Computer literacy

Fluent Italian speaker

Case management, problem solving skills and accuracy/attention to details

Integrity and confidentiality (all HR matters are of a confidential nature)

Skills that will help you in the role Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation

Knowledge of Barclays HR Policies and Procedures

Experience in using HR applications and systems

Analytical thinking

Where will you be working This role is based in our Northampton offices

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility then please discuss this with us

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Barclays Bank PLCarfix

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