• HR Customer Experience Advisor - German Speaking Jobs in Bangalore,India - 25522818

  • Diageo India Pvt Ltd
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

This role will be responsible to support the Customer Experience job which includes Managing all Employee and Line Manager queries, Working through SNOW, Triaging of Tickets of all tickets which are flowing through Workday for other First Point Team members Also to perform various tasks which is scoped as Customer Experience activities which includes all Back office work outside Global process which is Onboarding/Offboarding/Org Management at the time of this role creation

How to Serve

Responsible for Managing the customer experience centre end to end activities
Reviewing every single ticket which is received and Triage the activities as per the Responsible Matrix for Bangalore, Budapest centres
Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD Tasks / Managing employee queries outside Global Process delivery of Onboarding including Movers, Offboarding (in future)
All phone calls are accompanied with standard script of taking those calls (opening/closing) including PERCENT of calls answered, calls abandoned
Agency occupancy will be measured in terms of number of calls, emails answered and Average Handling time
Ensure all allocated tasks of all HR processes and markets are fully managed end to end to ensure seamless experience

Ingredients

Previous experience in managing HR Contact Centre or any Service Delivery centre support
Fluency in verbal and written English plus referred language is essential
Fluent German language requirement to deal with Stakeholders
Previous experience using Microsoft Office applications to an advanced level, including Excel and Word, essential
Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable End User knowledge on Workday is desirable

Cherry on top

Opportunity to climb up on the career ladder
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Easy to reach downtown location
Our unique brands are available in our staff shop
We live our values and color our lives

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 27th Jun 2020

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