• Housekeeping Assistant Manager Jobs in Dubai - 25673739

  • Jumeirah International LLC
  • Dubai
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Housekeeping Assistant Manager Jumeirah Al Naseem - ( 190004JW )

Description

Is responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency
Interacts with suppliers and contractors
Helps in maintaining record of all deep cleaning work ie window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning
(Follow-ups on all out of order rooms
Ensures correct distribution and control of master keys
Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning
Ensures that all equipment is well maintained and handled correctly
Handles guest complaints in accordance with the customer feedback SOPs reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager
Checks the logbooks and follows up on outstanding matters
Assists in taking various inventories
Demonstrate commitment to the development and implementation of the QMS system and continual improvement of its effectiveness by
Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs
Ensures the availability of resources to carry out all tasks
Ensures customer requirements are determined & met
Actively promote an awareness of customer requirements throughout the organization
Ensures that responsibilities and authorities are defined and communicated within the organization

Colleague Handling
Ensures that all colleagues report for duty punctually wearing the correct uniform and nametag at all times
Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development
Ensures that all colleagues provide a courteous and professional service at all times
Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained
Ensures that all colleagues have a complete understanding of and of and adhere to the hotels policy relating to fire, hygiene, health and safety
Conducts colleagues evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals

Training & Quality

Ensures that all the colleagues within the department meet the requirements set by Jumeirah International in the Quality Manual for Training, Vision, Mission Statement, Hallmarks and Jumeirah Quality
Ensures housekeeping colleagues achieve on average 06 hrs training per month
Assists in the training of the colleagues ensuring that they have the necessary skill to perform duties with the maximum efficiency
Develops training plan that enhance staff performance and motivate them to be more effective in their work
Monitors the result of monthly CSI results and maintaining positive feedback by consistently provided quality service to out guests to enter text

Administrational

Assists in all the administrative aspects of the department ensuring that necessary clear and concise records are maintained
Documents Control Changes

Operational

Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival
Liaises with the engineering department the rooms maintenance program ensuring the percentage of room are given daily for checking and remedial maintenance
Liaises with the F&B for special needs
Ensure Departmental Performance Plan is understood and implemented

Qualifications

Essential

Fluent in English, both oral and written
Diploma in Hotel Operations

Desirable

Diploma in Hotel Management
Certificate in HS&E

Group Trainer Certificate

Essential

3 year experience in a junior management role within housekeeping in a 4/5 star hotel

Desirable

Work experience within another guest facing department within the hotel industry

Essential

Intermediate level - Microsoft Office applications
Intermediate level of written and verbal business English

Desirable

One or more foreign languages

Primary Location United Arab Emirates (AE)-Dubai-Dubai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Hotel/Restaurant
Role : Food & Beverage
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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