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Job Description:

Hiring for the post of Technical Support Executive at MicroWorld Software Services Pvt Ltd (eScan) Job Description 1) Providing technical support to end-users via remote support or by visiting the client-end Diagnose and resolve technical software issues  2) Troubleshoot and resolve client tech issues related to the product, Virus & Malware Intrusion Etc Key Role  1) 1-6 years work experience in Technical support 2) Provide Online/Offline Technical Support to National/International Customers 3) Providing Technical Support and customer service for our clients 4) Providing Technical Support related to the product lines like Anti-virus 5) Manage support inquiries via e-mail and phone  6) Good ability to work in a team environment with multiple team members 7) Willing to work in rotational shifts Functional Area  1) Proficient knowledge in understanding of operating systems, Windows 2012/2008/2003/NT/XP configuration options and troubleshooting  2) Proficient knowledge in connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 3) Knowledge of Active Directory/DNS/DHCP Education Any Graduate BA/BCOM/BSC/BSC-IT/BCA/MCA Contact Person Rene Ferreira

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software, Software Services
Functional Area : IT Hardware , Technical Support , Telecom Engineering
Role : Customer Support Engineer/Technician
Salary : Not Disclosed by Recruiter
Deadline : 10th Mar 2020

Key Skills:

Company Profile:

Background
MicroWorld develops Information Security solutions that provide protection against current and evolving cyber threats MicroWorld, houses two brands under its banner namely eScan and Nemasis Our product portfolio encompasses Anti-Virus, Anti-Spyware, Content Security, Anti-Spam, Network Intrusion Prevention Solutions, Vulnerability Assessment and Penetration Test (VAPT) Incorporated in the USA with offices worldwide, we are represented by our partners across the globe

Headed by the dynamic entrepreneur and technocrat, Mr Govind Rammurthy, MicroWorld began operations in the year 1993 Since then, we have been pioneers in the development of Information Security solutions and been an active contributor to the industry in combating complex and evolving IT threats

MicroWorlds products cover the entire security spectrum, making it a one-stop solution for protecting all your information security assets Over the years, MicroWorld has been redefining the Information Security landscape by developing innovative technologies and solutions Our continued endeavor is to provide Futuristic Security Intelligence to computers; be it in an Enterprise, SMB, or even Home solutions

MicroWorld Clientele
Our clientele includes Government and Defense Organizations, companies in Telecom, IT & ITeS, Infrastructure, Finance and Educational Institutions worldwide Many banking and financial institutions across the world, use our software to protect critical and sensitive data Our products are also being used in several Schools, Universities, Hospital Networks, and Health Care Providers, globally eScan is also sold worldwide through Large Format Retailers

Prestigious ISO Certification by IAS-Accredited InterCert
MicroWorld has been rewarded under the standards of ISO-9001, ISO-14001 and ISO-27001 by IAS-Accredited InterCert Certification, a global certification leader This certification is a significant milestone in MicroWorlds commitment towards providing the highest quality of products and services and continuous efforts to improve the technological advancements and product development

Awards
MicroWorlds products have passed several rigorous tests and certifications conducted by reputed independent evaluators and achieved several certifications and awards from some of the most prestigious testing bodies, notable among them being Virus Bulletin, AV-Test, AV - Comparatives and PCSL labs

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